Officer, Protocol & VIP

Overview M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Amana Healthcare is a leading long-term care and rehabilitation provider in the Middle East and GCC, and the region’s pioneer in post-acute care services. It offers comprehensive long-term care, post-acute rehabilitation, transitional care, and home healthcare. As part of the M42 network, Amana is dedicated to delivering high-quality, patient-centered care tailored to the needs of individuals requiring complex or extended recovery support.

The Officer, Protocol & VIP Services performs all duties related to the pre-registration, registration, scheduling, patient identification, cash collections and insurance eligibility. The role of Guest Access Officer, VIP & Protocol Services is responsible for ensuring that VIP and Protocol guests, patients and their family members are given the utmost priority and importance by ensuring their healthcare journey runs smoothly and timely

Responsibilities

• Greets and welcomes patients
• Performs positive identification of patients upon arrival
• Prints and places wristbands on patients when applicable
• Obtains insurance card and demographic information and inputs information into Electronic Medical Records (EMR)
• Secure all signatures necessary for treatments e.g., General Consent forms
• Provides a copy of the Patient and Family Rights and Responsibilities to patients when a General Consent needs to be signed.
• Performs accurate registration using thorough interview technique to ensure that information is 100% complete and accurate.
• Performs insurance eligibility and verification
• Validates scheduled procedures and patient’s out of pocket responsibility
• Validates Emirates ID and performs patient identification
• Identifies and routes unauthorized procedures to Insurance officer
• Ensures that all compliance requirements have been met, and the registration is properly created and/or updated for anticipated claims billing
• Exercises top-notch desirable customer service demeanor and professionalism in all communication, duties and attire while interacting with patients, physicians, staff, and visitors

Qualifications

• Vocational / Technical Education
• 2+ years of similar experience, Bachelor’s degree can substitute for 2 years of experience
• Strong attention to details
• Ability to communicate and relay messages to patients in a culturallysensitive manner
• Analytical and problem-solving skills
• Practical knowledge in Microsoft Office suite
• Fluency in reading, written and spoken English
• Must be UAE National