M.I Construction Training Limited

OFFICE &amp; SALES ADMINISTRATOR
M.I Construction Training Limited – Godstone, Surrey.
M.I Construction Training Limited is seeking a motivated, organised and confident Office &amp; Sales Administrator to join our busy training centre in Godstone.
This is a varied, customer-focused role combining office administration, customer service and sales support. You will be dealing with new and existing customers, responding to training enquiries, preparing quotations, processing bookings and helping ensure the smooth day-to-day running of the office and training centre.
We are looking for someone who is professional and organised, but also confident speaking to customers and comfortable following up enquiries and helping turn them into confirmed bookings.
Main Duties &amp; Responsibilities
<ul>
<li>Answer incoming telephone calls and deal with customer enquiries professionally</li>
<li>Respond to training and course enquiries by telephone and email</li>
<li>Provide customers with information on available courses, dates and costs</li>
<li>Prepare and send quotations to prospective customers</li>
<li>Follow up outstanding quotations and training enquiries</li>
<li>Help convert enquiries into confirmed course bookings</li>
<li>Process bookings, confirmations and customer information</li>
<li>Maintain contact with existing customers and help develop repeat business</li>
<li>Welcome visitors, learners and clients attending the training centre</li>
<li>Prepare training paperwork and course packs</li>
<li>Assist with learner registrations and certification administration</li>
<li>Maintain accurate customer, learner and course records</li>
<li>Update spreadsheets, databases and company systems</li>
<li>Manage incoming and outgoing emails and correspondence</li>
<li>Support trainers and management with general administrative duties</li>
<li>Maintain organised and professional office and reception areas</li>
<li>Assist with other office and sales duties as required</li>
</ul>
Skills &amp; Experience Required
<ul>
<li>Excellent communication and customer service skills</li>
<li>Confident and professional telephone manner</li>
<li>Comfortable speaking with both new and existing customers</li>
<li>Good computer literacy, including Microsoft Word, Excel and Outlook</li>
<li>Strong organisational and time-management skills</li>
<li>Ability to prioritise workload and work independently</li>
<li>Good written communication skills</li>
<li>High attention to detail</li>
<li>Positive and proactive approach to work</li>
<li>Reliable, punctual and professional</li>
<li>Willingness to learn about our training courses and services</li>
</ul>
Desirable Skills
<ul>
<li>Previous office administration, sales or customer service experience</li>
<li>Experience dealing with telephone or email sales enquiries</li>
<li>Experience preparing quotations and following up potential customers</li>
<li>Knowledge of the construction industry</li>
<li>Experience within a training or educational environment</li>
</ul>
Previous construction training experience is not essential, as training and support will be provided. However, you must be willing to learn about the courses and services we offer so that you can confidently assist customers.
What We Offer
<ul>
<li>£25,000 per annum</li>
<li>Full-time, permanent position</li>
<li>Monday to Friday</li>
<li>Office-based role</li>
<li>Friendly and supportive working environment</li>
<li>Varied position combining administration, customer service and sales</li>
<li>Opportunities for personal and professional development</li>
<li>On-site parking</li>
</ul>
About You
We're looking for someone who doesn't just wait for the phone to ring.
You'll be organised and accurate with administration, but you'll also be confident picking up the phone, speaking with customers, following up enquiries and helping generate bookings.
If you're friendly, organised, proactive and commercially minded, and enjoy working with people in a busy office environment, we'd love to hear from you.
Apply to join the team at M.I Construction Training Limited, Godstone, Surrey.
Job Type: Full-time
Pay: From £25,000.00 per year
Benefits:
<ul>
<li>Company events</li>
<li>Company pension</li>
<li>Free parking</li>
<li>On-site parking</li>
<li>Sick pay</li>
</ul>
Work Location: In person

Office/Sales Administrator

Office/Sales Administrator

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