Offline Customer Support Agent OR Team Lead

Customer Support Agent / Team Lead Non Voice

F2F INTERVIEW IS MANDATORY
Pondicherry | Work from Office

Only candidates comfortable attending the F2F interview in Pondicherry are requested to apply.

About the Role

Hiring Customer Support Agents and Team Leads for an international Non-Voice / Back-Office process.

Customer Support Agent

• Handle customer cases and requests.
• Verify customer/account information.
• Review transactions, charges and other details.
• Process refunds/adjustments as per guidelines.
• Maintain accurate records and case documentation.
• Escalate complex cases when required.
• Follow SOPs, quality and data-protection guidelines.

Freshers & experienced candidates can apply.

Team Lead

• Manage and support the customer support team.
• Monitor SLA, productivity and quality.
• Handle escalations and complex cases.
• Ensure process adherence and timely case completion.
• Coach team members and prepare performance reports.

Key Skills

Non Voice | Back Office | Customer Support | Chat Support | Email Support | Case Processing | Data Entry | MS Excel | Operations | SLA | Quality

6 days/week | 1 rotational week-off
Day/Afternoon Shift

F2F INTERVIEW IS MANDATORY Please apply only if you are comfortable attending the interview in Pondicherry.