Offshore - IT Project Manager | Hybrid Set-up

About the role

We are seeking an experienced Offshore IT Project Manager to join Teleperformance in Metro Manila on a full-time basis. This is a hybrid role that offers flexibility in how you structure your working week between our office (any site) and remote locations. As an IT Project Manager, you will be responsible for overseeing the planning, execution, and delivery of technology projects that align with our strategic business objectives. This position is critical to ensuring that our IT initiatives are delivered on time, within budget, and to the highest quality standards. You will work collaboratively with cross-functional teams, stakeholders, and offshore resources to drive project success and continuous improvement across our technology portfolio.

Key responsibilities

• Planning and defining project scope, objectives, timelines, and deliverables in collaboration with stakeholders and business leaders
• Managing project budgets, resources, and schedules to ensure projects are delivered on time and within budget constraints
• Coordinating with offshore development teams, QA teams, and other departments to ensure seamless project execution
• Identifying and mitigating project risks, issues, and dependencies throughout the project lifecycle
• Conducting regular status meetings, progress reports, and stakeholder communications to maintain transparency and alignment
• Monitoring project performance against key performance indicators (KPIs) and implementing corrective actions as needed
• Ensuring compliance with company policies, industry standards, and best practices in project management
• Facilitating knowledge sharing and lessons learned sessions to support continuous process improvement
• Managing vendor relationships and third-party service providers as required by project deliverables

What we're looking for

• 5+ years of experience in IT project management, with a proven track record of successfully delivering complex projects
• Strong knowledge of project management methodologies, including Agile, Waterfall, or hybrid approaches
• Professional certification such as PMP (Project Management Professional), PRINCE2, or Agile/Scrum certification is highly desirable
• Demonstrated experience managing offshore or distributed teams across multiple time zones
• Excellent stakeholder management skills with the ability to communicate effectively with technical and non-technical audiences
• Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Asana, or similar platforms)
• Strong analytical and problem-solving capabilities with attention to detail
• Solid understanding of IT systems, software development lifecycle (SDLC), and technology infrastructure
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Excellent organizational and time management skills with the capacity to manage multiple projects simultaneously
• Strong written and verbal communication skills in English

What we offer

At Teleperformance, we are committed to supporting the professional development and wellbeing of our employees. We offer a competitive compensation package, comprehensive health and wellness benefits, and opportunities for career advancement within a global organization. Our hybrid working model provides flexibility to balance work and personal commitments, allowing you to choose where and how you work best. We provide access to training and development programmed to enhance your project management skills and industry knowledge. Additionally, we foster a collaborative, inclusive workplace culture where your contributions are valued and recognized. We encourage applications from all backgrounds and are committed to creating an accessible recruitment process. If you require any adjustments or alternative formats of information at any stage of the recruitment process, please let us know.

About us

Teleperformance is a leading global digital customer experience company that combines AI, automation, and human expertise to deliver exceptional customer experiences for businesses worldwide. With a presence in over 80 countries and serving diverse industries, we are committed to innovation, quality, and employee satisfaction. Our mission is to build meaningful connections between brands and their customers whilst providing our employees with rewarding career opportunities in a dynamic and inclusive environment. We pride ourselves on our commitment to digital transformation, operational excellence, and fostering a culture of continuous improvement.

Apply now

If you meet the qualifications and are excited about this opportunity, we encourage you to submit your application including your CV and a cover letter highlighting your relevant project management experience. Join Teleperformance and make an impact on our global IT initiatives.