OIC Branch Manager

DUTIES AND RESPONSIBILITIES:

• Manages and oversees the branch and subordinates to ensure effective completion of their responsibilities.
• Establishes work standards, performance measures, goals and objectives
• Assigns deliverables/tasks to subordinates
• Evaluates work performance, tracks and reviews work progress of subordinates
• Provides direction and guidance
• Coaches, counsels and motivates subordinates
• Recommends personnel action/movement
• Interviews prospective employees for the department and recommends hiring
• Conducts job orientation and technical trainings
• Identifies and recommends training program/seminar for staff development
• Issues and implements disciplinary actions as needed in concurrence with the Immediate Superior
• Conducts daily operation assessments to ensure growth of the branch.
• Monitors daily production and releases of the branch and provides updates of the branch operations status.
• Maintains client and employee contact in the work area to ensure quality service is being applied.
• Plans, creates and implements programs/processes for branch employees and clients and actively participates in them.
• Prepares Competitors’ Analysis and Market Changes Report and submits to Immediate Superior.
• Spearheads marketing saturation drives.
• Maintains business partnership between the company and its business partners such as Loan Consultants, second-hand car dealers, and other organizations.
• Implements the business plans and programs designed by the Marketing Group.
• Delivers marketing activity within the agreed budget.
• Recruits and sources potential Loan Consultants.
• Conducts meetings, seminars and orientations for Loan Consultants.
• Reports regularly the performance of branches to the Immediate Superior.
• Prepares monthly report of Loan Consultant’s commissions and incentives.
• Manages the Branch Petty Cash Fund and bank deposits in the absence of Branch Treasury Assistant.
• Ensures that company cash, checks and valuables are safe kept and secured in the branch vault.
• Handles the branch vault combination and ensures its confidentiality.
• Conducts final checking and review of loan application, Credit Approval Memorandum and loan documents.
• Handles clients complaints or concerns escalated by the staff.
• Represents the branch during Management Committee meetings and other internal/external meetings.
• Performs other work-related functions and duties that may be assigned.

JOB SPECIFICATIONS:

• Preferably with degree in Business Management, Sales or Marketing or other related course.
• With at least four (4) years work-related experience in branch operations, two years of which is in a Managerial or Supervisory capacity.
• Should have technical marketing skills, relevant product and industry knowledge
• Has excellent communication skills (both written and oral), decision making skills, problem solving skills, presentation skills, interpersonal skills and networking skills
• Capable to solve amicably customer’s/client’s complaints
• Should be persuasive, goal-oriented, assertive, creative, innovative, adaptable and analytical.
• Has the ability to work under pressure and handle challenging situations.