OKTA - JAMF Support Engineer

Description

We are looking for a Information Technology Support Engineer to join our team in Bengaluru. The ideal candidate will have hands-on experience in OKTA, JAMF, macOS, Google Workspace, Freshservice, SSO, and IT support.

The role involves providing technical support to employees, managing IT systems and endpoints, troubleshooting hardware and software issues, supporting identity and access management, and maintaining a secure and efficient IT environment.

The ideal candidate should have a problem-solving mindset, a "figuring it out" attitude, and a strong willingness to learn and take ownership of technical issues.

Key Responsibilities

• Provide day-to-day IT support and troubleshooting to employees.
• Manage and support OKTA for user authentication, access management, and SSO.
• Work with OAuth and SAML protocols for authentication and application integrations.
• Configure and manage OKTA workflows and automation.
• Support JAMF for Mac device management, configuration, application deployment, and security policies.
• Manage and troubleshoot macOS devices and related issues.
• Administer Google Workspace (G Suite) including user accounts, access, permissions, and troubleshooting.
• Manage and resolve IT requests through Freshservice / IT ticketing systems.
• Perform basic network setup, configuration, and troubleshooting.
• Troubleshoot laptop, software, network, email, authentication, and connectivity-related issues.
• Assist with employee onboarding and offboarding, including account creation, access provisioning, device setup, and access revocation.
• Maintain IT asset and user access records.
• Monitor and resolve support tickets within defined timelines.
• Document recurring issues, troubleshooting steps, and solutions.
• Escalate complex technical issues when required.
• Work closely with management and internal teams to resolve IT-related requirements.
• Follow IT security policies and ensure proper access controls are maintained.

Required Skills

• Hands-on experience with OKTA.
• Good understanding of OAuth and SAML.
• Experience with SSO and Identity & Access Management (IAM).
• Knowledge of OKTA Workflows / automation.
• Hands-on experience with JAMF and macOS.
• Experience with Google Workspace / G Suite Administration.
• Experience with Freshservice or other IT ticketing tools.
• Basic knowledge of networking and network configuration.
• Strong IT troubleshooting and technical support skills.
• Good understanding of system administration and help desk operations.
• Strong problem-solving and analytical skills.
• Good verbal and written communication skills.

Preferred Candidate Profile

• 1-3 years of experience in IT Support / System Administration / Technical Support.
• Hands-on experience with OKTA and JAMF is highly preferred.
• Experience managing Mac/macOS devices using JAMF.
• Experience with Google Workspace and Microsoft 365 is an advantage.
• Knowledge of SSO, OAuth, SAML, and identity management.
• Experience with Freshservice or similar ticketing platforms.
• Basic knowledge of network setup and troubleshooting.
• Strong ownership and ability to independently troubleshoot issues.
• Hunger to learn and a "figuring it out" attitude.
• Ability to work effectively with management and cross-functional teams.
• Strong interpersonal and communication skills.

What We Are Looking For

• Takes ownership of problems rather than waiting for instructions.
• Is comfortable troubleshooting unfamiliar technical issues.
• Has a "figure it out" mindset.
• Is willing to learn new technologies and systems.
• Can communicate technical issues clearly to both technical and non-technical users.
• Can work independently while also collaborating with the team.
• Has strong attention to detail and follows through on assigned tasks.

Education

• Bachelor's degree / Diploma in Computer Science, Information Technology, Electronics & Communication, or a related field.
• Relevant certifications in OKTA, JAMF, Apple, Google Workspace, or IT Support will be an added advantage.