Ombudsman

Ombudsman – Full-time & Part-time Available
Center for Community Resources
Butler County, PA

1 Position

WANT TO WORK FOR AN AGENCY THAT’S BEEN VOTED BEST PLACES TO WORK FOR 11 CONSECUTIVE YEARS WITH COMPETITIVE BENEFITS AND SALARY?

The Ombudsman serves as an Independent advocate for residents of Long-Term Care facilities, including nursing homes, personal care homes, and assisted living facilities. The Ombudsman investigates and resolves complaints, protects residents’ rights, and works to improve the quality of life and quality of care for older adults receiving long-term care services.

The salary range for this position is $21.00–$23.00 per hour. This role will be scheduled during daylight hours, Monday through Friday.

The position will initially begin in a casual status, with mandatory paid training of approximately 1.5–3 hours per week beginning in early November. The position is expected to transition to permanent full-time status on January 1, 2027.

Essential Functions:

Resident Advocacy

• Advocate for the rights, dignity, and well-being of long-term care residents
• Empower residents to voice concerns and make informed decisions
• Promote resident-centered care and self-determination

Complaint Investigation and Resolution

• Receive, investigate, and resolve complaints from residents, families, or others
• Address issues related to care quality, resident rights, abuse, neglect, and access to services
• Work collaboratively with facilities while maintaining resident confidentiality

Monitoring & Facility Visits

• Conduct regular, unannounced visits to long-term care facilities
• Observe conditions, policies, and resident interactions
• Identify trends or systematic issues requiring intervention

Outreach & Education

• Educate residents, families, and facility staff, and the public on resident rights and Ombudsman services
• Provide presentations and training to community groups and stakeholders
• Recruit, train, and supervise volunteers and PEERs

Documentation & Reporting

• Maintain accurate and timely case records
• Prepare reports, statistics, and documentation as required by state and federal guidelines
• Ensure compliance with confidentiality and data protection standards

System Advocacy

• Identify patterns of systematic problems affecting residents
• Recommend policy and procedural changes to improve long-term care

Knowledge, Skills, and Abilities

• Excellent communication, interviewing and critical thinking skills, time management, and conflict resolution skills
• Proficiency with electronic case records and detailed-oriented documentation
• Ability to work independently

Working Conditions

• Combination of office and fieldwork, including facility visits
• Emotional demands associated with working with vulnerable populations.

Qualifications:

· Associates degree in sociology, social welfare, psychology, gerontology, nursing or other human service-related field and 1 year experience working with the Aging population: or High School Diploma / GED with at least 12 college credits in sociology, social welfare, psychology, gerontology, nursing or other human service-related field and with 3-5 years’ experience working in a long-term care setting

· Excellent phone skills, detail orientated and dependable

· Ability to mobile into the community, be aware of surroundings.

· Ability to pass all background checks and clearances.

Preferred:

· Previous experience within Long Term Care

**\Center for Community Resources is a qualifying employer under the Public Service Loan Forgiveness (PSLF) Program. Interested applicants should visit Student Loan Forgiveness | Federal Student Aid*

Benefits & Total Rewards:

HEALTH & WELLNESS

• Medical: Employee $41.93/pay
• Employee + Child(ren) $73.32/pay
• Employee + Spouse $93.60/pay
• Employee + Family $121.61/pay
• FREE Dental Insurance
• FREE Vision Insurance
• FREE Employee Assistance Program
• Flexible Spending Account (FSA)
• FREE Healthy Merits Well-Being Program

EMPLOYER-PAID COVERAGE

• FREE Life Insurance
• FREE Short-Term Disability
• FREE Long-Term Disability

TIME OFF & WORK LIFE BALANCE

• Up to 20 PTO days in your first year
• 25 PTO days at 5 years
• 30 PTO days at 11 years
• 7 Paid Holidays
• 1 Floating Personal Day
• PTO Cash-Out Option
• Flexible scheduling opportunities

RETIREMENT & FINANCIAL

• 403(b) Retirement Plan Employer match up to 6%
• Referral Bonus - up to $1,000
• Pre-tax & Roth contribution options

EDUCATION & SUPPORT

• Tuition reimbursement up to $2,000 per semester / $4,000 per year
• Public Service Loan Forgiveness (PSLF) eligible employer

ADDITIONAL OPTIONS

• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity
• Insurance Buy-Up Life & AD&D Insurance

Equal Opportunity Employer Statement
We are an equal opportunity employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.