Omni Channel Executive

As an Omni Channel executive, you will be part of a dynamic team supporting the day-to-day operation for the channel. Your role will involve your commitment to prepare and execute the key tasks/responsibilities to ensure the business and operations functions are well implemented.

Key responsibilities:

1)     Preparing the onboarding and offboarding of advisors for Omni Channel

2)     Perform collecting, processing, and updating of data for project and business management reporting

3)     Handling servicing enquiries from customers and advisors

4)     Handling voucher processing for digital and partnership campaigns

5)     Provide administrative support including checking of submissions/processing documents for payment

6)     Operations setup/coordination for any POC initiatives

7)     Performing UAT/Production validation for product deployment

8)     Undertake ad-hoc duties as assigned

Qualifications - External Requirements:

1)     Proficient is MS Office (Excel / PowerPoint)

2)     Good analytical, verbal & written communication skills

3)     Good administrative and organizing skills with attention to detail

4)     Ability to work with high degree of data confidentiality and accuracy

5)     Ability to prioritize work, work under pressure and meet deadlines