OMS Project Manager

OMS Project Manager (Order Management System)

Location: Shanghai, China

Job Summary

We are seeking an experienced and results-driven OMS Project Manager to lead the implementation, enhancement, and operational excellence of our Order Management System (OMS) landscape. The role will be responsible for managing end-to-end OMS-related projects, driving system integrations across e-commerce platforms, ERP systems, logistics providers, and marketplace partners, while ensuring seamless order fulfillment and customer experience.

The ideal candidate will possess strong project management capabilities, solid knowledge of e-commerce and supply chain processes, and hands-on experience with OMS platforms and system integrations.

Key Responsibilities

Project Management & Delivery

• Lead end-to-end OMS implementation and enhancement projects from requirements gathering to deployment and post-go-live support.
• Develop project plans, timelines, resource allocations, and risk mitigation strategies.
• Coordinate cross-functional teams including business stakeholders, IT teams, vendors, and external partners.
• Manage project scope, budget, risks, and deliverables to ensure successful execution.

Business Analysis & Stakeholder Management

• Partner closely with e-commerce, supply chain, customer service, logistics, and finance teams to understand business needs.
• Translate business requirements into functional and technical specifications.
• Facilitate workshops and discussions to drive solution design and decision-making.
• Manage stakeholder expectations and ensure alignment throughout the project lifecycle.

OMS & System Integration

• Drive integrations between OMS, ERP (SAP preferred), WMS, TMS, CRM, payment gateways, and e-commerce platforms.
• Support API, middleware, and data integration initiatives.
• Ensure order lifecycle processes are optimized across order capture, inventory allocation, fulfillment, shipment, and returns.
• Collaborate with technical teams to troubleshoot integration and operational issues.

Operational Excellence

• Monitor OMS performance and identify opportunities for process improvement and automation.
• Establish governance, documentation, SOPs, and release management processes.
• Ensure business continuity, scalability, and system reliability.
• Support transition from project implementation to steady-state operations.

Compliance & Security

• Ensure compliance with company IT governance, security standards, and data privacy regulations.
• Support audit activities and maintain up-to-date system documentation.
• Drive adherence to change management and release management processes.

Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Supply Chain Management, Business Administration, or a related field.
• Master's degree is a plus.

Experience

• 5+ years of project management experience in IT, Digital Commerce, Supply Chain, or Logistics environments.
• 3+ years of hands-on experience with OMS platforms and e-commerce ecosystems.
• Proven track record of delivering large-scale digital transformation or system integration projects.
• Experience working with global and regional stakeholders in a matrix organization.

Technical Skills

• Strong understanding of OMS architecture and order lifecycle processes.
• Experience with ERP systems, preferably SAP.
• Knowledge of Order-to-Cash (O2C), inventory management, fulfillment, and logistics operations.
• Familiarity with API integrations, middleware solutions, and cloud-based applications.
• Experience with Agile, Scrum, or hybrid project delivery methodologies.