On-Call Officer

About the Role:

DCC Industry Group is seeking a reliable and experienced On-Call Officer to provide after-hours telephone support to frontline staff in OOHC and Disability services. Operating outside standard business hours, this role responds to urgent situations such as medical emergencies, safety concerns, crisis incidents, emergency repairs, and staffing issues. You'll be calm under pressure, solution-focused, and have experience in crisis response or community services. You'll offer clear, timely advice to ensure the safety of children, young people, staff, and property, while ensuring compliance with policies, procedures, and legislation. Key responsibilities include guiding staff through complex or high-risk scenarios, accurate call documentation, and escalating critical matters when required.

• Provide after-hours phone support and operational guidance on a rotating roster
• Manage urgent shift fills and update rosters in Employment Hero as required
• Respond to crisis situations, offering calm and informed advice regarding safety, risk, and wellbeing
• Support staff in following reporting and escalation protocols, including contact with external agencies (e.g. CSAH)
• Record all calls and decisions accurately and escalate significant issues when necessary
• Advise on emergency property repairs and emergency staffing to ensure service continuity
• Ensure all actions align with organisational policies, procedures, and legislative requirements
• Promote stability and confidentiality while maintaining the safety and dignity of all involved

Shifts:

Friday to Sunday: 5pm-10pm (15 hours per week)

It is important in order to consider fatigue management that the incumbent does not have fixed employment during normal business hours on these days.

What's on Offer:

• Generous salary of $53,000 per annum plus superannuation for a 15-hour working week
• A consistent Friday-to-Sunday roster, allowing you to plan your week with certainty
• Work remotely while providing critical after-hours support to frontline teams
• Company laptop and mobile phone provided
• Make a meaningful impact by helping safeguard children, young people and staff during critical situations
• Career development and progression opportunities within a growing, Indigenous-led organisation
• Free, confidential support through our Employee Assistance Program (EAP)

Requirements/Qualifications:

• Tertiary qualification in Social Work, Psychology, or related field
• Demonstrated experience in OOHC, crisis intervention, or similar high-pressure environments.
• Experience is Disability services is desirable.
• Strong understanding of duty of care, mandatory reporting, and risk management.
• Proven ability to respond calmly and effectively to emergencies and complex situations.
• High-level communication and interpersonal skills, with the ability to provide direction and support over the phone.
• Ability to interpret and apply policies and procedures in high-stress situations.
• Strong organisational skills and attention to detail in documenting all actions and communications.
• Availability and reliability for after-hours/on-call work with prior experience in on-call duties.
• Be based in QLD with knowledge and understanding of state-specific regulation
• Current Working with Children Check (Blue Card) and NDIS Working Screening (Yellow Card)
• Current LCS Check
• National Police Check

About Us:
At DCC Industry Group, we are committed to creating meaningful opportunities that empower individuals, strengthen families, and build thriving communities. As a proudly Indigenous-led organisation and NDIS-registered provider, we deliver person-centred services that support people across every stage of life.

Through our diverse divisions, including Youth & Communities, Foster and Kinship Care, Allied Health, and Disability Services, we provide compassionate, evidence-based support designed to enhance independence, wellbeing, and long-term outcomes. Our multidisciplinary teams work alongside individuals, families, carers, and communities to create pathways for growth, inclusion, and success.

Guided by our core values of Respect, Justice, Equality, Humility, and Courage, we are passionate about making a lasting difference. We believe every person deserves the opportunity to reach their full potential, and we are dedicated to delivering services that are culturally informed, responsive, and tailored to the unique needs of those we support.

Joining DCC Industry Group means becoming part of an organisation that values innovation, collaboration, and social impact, where your work directly improves lives and strengthens communities across Queensland.

If this sounds like an opportunity for you, apply now with your resume and cover letter addressing how you meet the requirements of the role.

Should you have further questions or require more information, please contact [email protected].

We are proud to be an Indigenous-led organisation, and we value diversity and are committed to providing a safe, inclusive, and culturally respectful workplace for all. We have zero tolerance for discrimination and uphold the highest standards of child safeguarding in line with the Child Safe Organisations Act 2024 (Qld). We are working towards a Rainbow Tick accreditation.

We welcome candidates from all cultural backgrounds, abilities, genders, and identities who share our commitment to child safety, cultural safety, and the wellbeing of children and young people.