On Call Scheduler

Company Description

ABC Health Care, Inc. is a Toledo, Ohio–based organization that has provided quality home health care services across Northwest Ohio since 1981. The company focuses on highly skilled and flexible nursing professionals who deliver outstanding service to clients and patients. Team members support both nurse staffing and home health care, working collaboratively to maintain an unsurpassed level of care.

ABC Health Care, Inc. is committed to being a respected and successful healthcare partner by prioritizing client and patient satisfaction, upholding strong ethical standards, and investing in ongoing staff training and mentoring. The organization values a motivated, educated workforce dedicated to meeting the needs of the community.

Role Description

The On Call Scheduler is a full-time Hybrid role based in Maumee, OH. This role is responsible for coordinating schedules for clinical and non-clinical staff, responding to staffing requests, and managing last-minute changes to shifts.

The On Call Scheduler answers phone calls and messages from clients and employees, updates schedules in the system, and ensures coverage for home health visits and staffing assignments. Day-to-day tasks include confirming availability, communicating schedule updates, documenting changes accurately, and escalating urgent issues to leadership when needed.

The role requires consistent, professional communication, attention to detail, and collaboration with internal teams to maintain high-quality, reliable service.

Qualifications

• Strong organizational and time management skills, with the ability to handle multiple scheduling requests and priorities.
• Effective verbal and written communication skills, including clear phone etiquette and professional interaction with clients and staff.
• Comfort with basic computer applications and scheduling or staffing software; ability to learn new systems quickly.
• Customer service skills, with a focus on problem-solving, empathy, and maintaining positive relationships.
• Attention to detail and accuracy in data entry, documentation, and schedule management.
• Ability to work in an on-call capacity, including evenings, weekends and holidays as needed to support operations.
• Experience in healthcare, medical staffing, or home health scheduling is preferred but not required.
• High school diploma or equivalent required; additional education or experience in healthcare administration or related fields is a plus.