On-Call Spa Concierge

Organization- Alila Napa Valley Summary Overview:

At Hyatt, we believe our guests choose us because of our caring, attentive associates who are committed to providing efficient service and awe-inspiring, meaningful experiences that nourish the soul and elevate well-being.

At Alila Napa Valley, a Forbes-rated luxury resort nestled in the heart of wine country, we cultivate mindful, intentional experiences that reflect the serenity of our surroundings and celebrate our local, artisan heritage. Rooted in Alila’s core values of balance, connection, and respect, we deliver thoughtful, holistic wellness offerings designed to inspire a sense of awe and presence.

Spa Concierges create a welcoming and serene environment for guests seeking wellness and relaxation. This role is central to delivering a refined spa experience through attentive service and seamless coordination.

Why Work With Us:

• Competitive salary
• Colleague rates at Hyatt hotels worldwide
• A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate team

Be part of a team committed to delivering personalized, elevated service in one of Napa Valley’s most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsibilities:

• Greet guests and manage check-in/check-out for spa services
• Schedule treatments and maintain accurate appointment records
• Process payments including room charges, credit cards, and cash
• Recommend treatments and products based on guest needs
• Maintain cleanliness and organization of the reception area
• Support spa team operations and guest service standards
• Assist with spa setup, linen restocking, and facility upkeep when needed

Qualifications On-Call Commitment:

On-call team members must be available for scheduled events and may not decline three consecutive shifts when offered.

Qualifications:

• Previous experience in a luxury spa or resort setting preferred, but not required
• Strong verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Professional demeanor and commitment to guest satisfaction
• Familiarity with spa software systems is a plus

Physical Requirements:

• Ability to stand for extended periods
• Light lifting (up to 25 lbs) for product handling and setup
• Manual dexterity for computer and phone use
• Capacity to work flexible hours including weekends and holidays
• Must be able to work indoors in a front‑of‑house environment with constant guest interaction