On Call Spa Therapist

Chuan Body & Soul

The Langham, London; Europe’s first Grand Hotel, is currently recruiting for an On Call Spa Therapist to join our talented Chuan Body + Soul team. In this role, you will provide treatments for clients, be passionate about health and wellbeing and driven by the desire to provide excellent service.

This is a ‘0’ hour contract, and your hours of work will be dependent on our business volumes.

In the role of On Call Spa Therapist, your key focus will be to:

• Extend a welcoming experience for our clients
• Carry out a variety of treatments
• Follow Forbes and brand standards
• Be fully aware of treatment menus and product knowledge
• Assess guest needs through thorough consultation prior to treatment
• Adhere to the operating procedures of Chuan Body + Soul
• Promote spa and body care products
• Ensure all treatment rooms are set up according to standards prior to the treatment
• Maintain clear lines of communication within the Spa and hotel in general

Do you have? -

• Experience in a similar position and environment with a firm understanding of excellence in customer service
• Spa/Beauty qualification at NVQ Level 2 or equivalent (a professional background in beauty therapy and a Spa/Beauty qualification in CIDESCO/CIBTAC/ITEC/ NVQ/ VTCT is desirable)
• Certification in beauty and massage therapy is essential
• Knowledge of product lines, including Kerstin Florian, Jacqueline Piotaz, OTO, and Zelens is desirable, but not essential, as training will be provided
• Excellent communication and interpersonal skills
• Warm and caring attitude towards the health and well-being of clients
• The drive to work towards targets in treatment and retail
• The ability to work well in a team
• Good time management skills

YOUR BENEFITS

Financial Wellbeing

• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
• Company pension plan
• Life insurance
• Discounts in various high street and online shops

Mental Wellbeing

• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental H