On Site Help Desk - Application Support

On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations.

RESPONSIBILITIES:

• Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers
• Follow up on outstanding requests and ensure timely resolution
• Perform Quality Assurance testing on new application versions
• Execute application updates and configuration in accordance with Key Software standards
• Train oncoming customers in setup and use of the application
• Perform other support related duties as assigned

BASIC QUALIFICATIONS:

• Must have strong written and verbal communication skills
• Motivated to learn and grow and to accept new challenges
• Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets)
• Strong customer service and troubleshooting skills
• Must be available for occasional scheduled and non-scheduled critical overtime/afterhours

PREFERRED QUALIFICATIONS:

• 2 years+ experience in technology Help Desk strongly preferred
• Experience with MSSQL
• Experience with webhooks and APIs
• Working knowledge of HTML

BENEFITS:

• Opportunities for growth and advancement
• Health, Dental, LTD and Life
• Paid time off
• 401k with employer match
• Friendly, casual, professional atmosphere
• Excellent compensation
• Enjoy working with cutting edge tools
• Industry leading 23-year-young company