On site HelpDesk Tech

Company Description Breazeale Sachse and Wilson LLP, established in 1928 in Baton Rouge, is one of Louisiana’s oldest and largest law firms, with more than 70 attorneys across offices in Baton Rouge and New Orleans. The firm serves a diverse client base, including individuals, start-ups, Fortune 500 corporations, governmental entities, and not-for-profit institutions. Breazeale Sachse and Wilson emphasizes legal excellence, advanced systems and equipment, and highly trained professional staff to deliver efficient, client-focused legal services. Team members are encouraged to be actively involved in community and professional organizations, reflecting the firm’s longstanding commitment to public service and local engagement.

Role Description The On-Site HelpDesk Tech is a full-time position based in Baton Rouge, LA. This role is responsible for:

·     Provide responsive first-level technical support by phone, email, remote-support tools, and in person.

·     Serve as a professional and approachable point of contact for attorneys, paralegals, legal assistants, and business-services staff.

·     Troubleshoot common Windows PC issues, including login problems, printers, monitors, docking stations, keyboards, mice, audio devices, and basic network-connectivity issues.

·     Assist users with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.

·     Support Microsoft Word document formatting, including styles, tables of contents, headers and footers, page numbering, section breaks, templates, track changes, redlining, comments, and document comparison.

·     Assist with PDF-related needs, including creating, combining, converting, saving, printing, and basic troubleshooting of PDF documents.

·     Support legal-document workflows involving pleading formatting, exhibits, discovery materials, court filings, document revisions, and version control, as applicable.

·     Create, configure, deploy, and troubleshoot user workstations, laptops, monitors, printers, and peripheral devices.

·     Assist with user onboarding and offboarding tasks, including workstation setup, account-access coordination, equipment issuance and recovery, and basic orientation to firm technology.

Qualifications

·     Strong working knowledge of Microsoft Office, particularly Microsoft Word and Outlook.

• ·     Ability to troubleshoot common PC hardware and Windows operating system issues.Ability to support and manage desktop computers, laptops, and related peripherals in a Windows-based environment.
• Experience providing technical support and help desk support to end users in an office or professional services setting.
• Strong troubleshooting skills for hardware, operating systems, and common business applications.
• Hands-on experience with computer repair, including component replacement, imaging, and basic network connectivity issues.

·     Ability to explain technical issues and instructions clearly to nontechnical users.

·     Excellent customer-service skills, including patience, empathy, professionalism, follow-through, and sound judgment.

·     Ability to work independently on routine issues while recognizing when escalation is necessary.

• ·     Commitment to confidentiality, accuracy, professionalism, and client service.
• A Paralegal with good interpersonal skill and an aptitude for IT work would be an asset.