On-Site IT Field Engineer – Dispatch Support

On-Site IT Field Engineer – Dispatch Support

Location: Washington, D.C., United States
Position Type: Contract | On-Demand Dispatch | On-Site
Coverage: Primary & Secondary Engineers

Position Overview

Cure IT Group is looking for reliable and experienced On-Site IT Field Engineers to join our dispatch network in Washington, D.C. for an ongoing customer support project.

This is an on-demand dispatch opportunity, ideal for engineers who are comfortable accepting onsite assignments based on client requirements. We are looking for both Primary and Secondary engineers to ensure reliable local coverage and quick response when support is required.

Assignments may involve troubleshooting, hardware support, installations, Smart Hands activities, equipment replacement, and other onsite IT tasks.

Key Responsibilities

• Provide on-site IT support at customer locations in Washington, D.C.
• Diagnose and resolve hardware, software, workstation, and connectivity issues.
• Perform break/fix and Smart Hands support.
• Install, configure, replace, and troubleshoot computers, peripherals, printers, and other IT equipment.
• Assist with device deployments, installations, upgrades, migrations, and office moves.
• Support Windows environments and common enterprise IT technologies.
• Perform basic network troubleshooting and equipment checks.
• Follow client instructions, security procedures, and site-specific processes.
• Coordinate with remote technical teams and customer contacts during assignments.
• Provide timely updates during onsite activities.
• Document completed work, including actions performed and equipment replaced.
• Submit accurate completion reports and working hours after each assignment.

Dispatch Model

This is an on-demand dispatch project, meaning there is no fixed daily schedule or guaranteed number of hours.

When a customer requirement is received, available engineers will be contacted with the:

• Assignment date and time
• Customer/site location
• Scope of work
• Expected duration
• Any specific technical requirements

Engineers can accept assignments based on their availability.

Requirements

• 2+ years of practical IT support, desktop support, field service, or IT engineering experience.
• Strong knowledge of Windows environments and enterprise IT hardware.
• Experience troubleshooting laptops, desktops, monitors, printers, docking stations, and peripherals.
• Basic understanding of networking and connectivity troubleshooting.
• Experience with onsite break/fix or Smart Hands support.
• Strong customer-facing communication skills.
• Ability to work independently at customer locations.
• Professional appearance and customer-service approach.
• Reliable transportation and ability to travel to assigned customer sites.
• Ability to respond promptly to dispatch requests.
• Good documentation and ticket-update skills.

Preferred Skills

• Microsoft 365
• Active Directory
• Intune
• SCCM/MECM
• ServiceNow or other ITSM platforms
• CompTIA A+, Network+, or Microsoft certifications
• Data center or enterprise infrastructure support experience
• Hardware deployment and migration experience

Who We’re Looking For

We are looking for engineers who:

• Are already based in or around Washington, D.C.
• Can reliably travel to customer locations.
• Are interested in ongoing on-demand/dispatch work.
• Can provide reasonable availability when assignments arise.
• Communicate quickly and professionally.
• Understand the importance of meeting customer schedules and completing assignments accurately.
• Are looking for an opportunity to build a long-term working relationship with a field services provider.

Important

This is a dispatch-based contract opportunity, not a guaranteed full-time or fixed-hour position. Work is assigned based on actual customer demand.

Engineers who are selected will receive assignment details in advance whenever support is required.

Pay: $20.00 - $30.00 per hour

Expected hours: 8.0 – 16.0 per week

Work Location: In person