On-site IT Support Specialist

Location: Holýšov, Czechia

Work model: on-site

About the Role

We're looking for a Field Support Representative I to join our IT support team, delivering hands-on technical support across office, manufacturing, and lab environments. You'll be the go-to person for end-user support, hardware/software deployment, and site infrastructure needs — helping keep our people and systems running smoothly every day.

What You'll Do

Core Support

• Handle Install, Move, Add, Change (IMAC) requests, break-fix issues, and general end-user support
• Support manufacturing "shop-floor" devices including handhelds, laptops, and scanners
• Perform data collection and preservation for migrations and eDiscovery activities
• Stage, build, and image systems using the standard client image (eCore)
• Install and configure hardware/software components for end-user usability

Site & Infrastructure Support

• Provide "smart hands and feet" support across teams on demand
• Rack and stack support for commissioning/decommissioning infrastructure devices
• Grant vendor access to site communication rooms (IDF/MDF/MMR) and Data Center/server rooms
• Support power shutdown maintenance activities, including safely shutting down network devices and servers in the Data Center
• Coordinate cable patching with vendors as needed
• Ensure LAN, Wi-Fi, video conferencing (Tandberg), printer, and voice services are functioning on-site

Asset & Vendor Management

• Manage full IT asset lifecycle for the location/region: collection, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
• Manage printer fleet usage and coordinate with vendors for continuity of print services

Manufacturing & Lab Environments

• Support manufacturing and lab IT systems, including scanners, printers, tablets, PCs connected to specialized test equipment, and line-side PCs
• Work effectively within Clean Room and/or manufacturing environments

What You'll Need

Required:

• Strong communication and customer support skills
• Solid analytical and troubleshooting abilities
• Strong working knowledge of Windows OS
• Working knowledge of MS Office and common business applications
• Minimum 2 years of deskside support experience
• Basic knowledge of networks, telecom, and compute/storage
• Basic knowledge of mobile device support

Preferred:

• Experience supporting manufacturing, lab, or distribution center IT environments
• Advanced communication skills for coordinating with multiple teams and OEMs on high-priority issues
• Advanced Microsoft skills (e.g., server support)
• Prior experience in Clean Room or manufacturing settings
• Strong attention to detail and a quality-first mindset

#LI-1_MS1