On-Site Operations & Course Coordinator

Position summary

CRI runs multi-day in-person certification courses in Denver that combine classroom lecture, hands-on labs with live "Dog Professors," and full hospitality service for students and traveling instructors. The On-Site Operations and Course Coordinator owns the end-to-end physical experience of those courses — facility readiness, dog logistics, instructor and student support, catering, and post-course reset — as well as managing the local Dog Professor program between courses. This person is the daily face of CRI at headquarters and the partner-on-the-ground to the Director of Clinical Education, the instructors, and the remote administrative team.

Schedule and location

This is a full-time, on-site role based at our Denver headquarters.

During course weeks (20+ per year), the position requires an extended "event-style" schedule, typically 6:30 AM to 6:30 PM for 3–4 consecutive days, including occasional evening flexibility for late dog pickups.

Outside of course weeks, you will transition to a standard schedule focused on strategic preparation, facility maintenance, Dog Professor recruitment, and inventory management.

Core responsibilities

Pre-Course Curriculum Administration

• Organize pre-course content for each upcoming course with the Director of Education — confirm videos, document updates, and in-person PDFs are in place
• Track each student's pre-course video progress; remind students who are behind
• Quality-check each course's pre-course curriculum before it is sent to students

Registration & Student-Onboarding Admin

• Verify each registering student's eligibility for the course they have selected
• Tag and note each student's account so the correct automation sequence fires
• Create and send registration invoices
• Trigger class email automations on the days they need to send
• Coordinate with the team on payment follow-up for unpaid registrations
• Daily Facility Readiness: Execute the 6:30 AM opening protocol, including building systems (lighting/climate control) and environment preparation for the lecture room, labs, and common areas
• Hospitality Management: Coordinate the seamless setup, replenishment, and breakdown of all break and lunch stations to ensure a high-quality student experience
• Inventory Oversight: Maintain a proactive inventory of the coffee bar and snacks, conducting mid-course supply runs as needed to prevent service gaps
• Sanitation Excellence: Perform regular spot-checks and restocking restrooms and high-traffic areas throughout the day to uphold professional standards
• Floor & Lab Maintenance: Manage floor cleanliness (vacuuming/mopping) across all training areas and provide immediate mitigation for spills or debris during specialized lab sessions
• Student Preparedness: Organize and audit all student materials and desk setups prior to the start of each daily session to ensure day-one readiness
• Comprehensive Reset: Finalize the end-of-day cleaning and facility reset to maintain operational standards for the following morning

Dog Professor program — local management

• Lead Enrollment: Manage the sign-up process to ensure optimal dog counts for 20+ courses per year
• Network Recruitment: Grow the local Dog Professor database through active outreach, screening, and onboarding
• Health Tracking: Own the Rabies vaccination database to ensure total compliance with facility safety standards
• Logistics Coordination: Orchestrate drop-off and pickup schedules for owners to ensure zero operational delays
• Animal Handling: Oversee the safe movement and care of dogs throughout the 6:30 AM – 6:30 PM course days
• Instructor Assistance: Partner with educators to provide the right dogs for specific lab demonstrations
• Sanitation: Maintain a clean and professional environment in the Dog Professor boarding and lab areas

Instructor logistics and support

• Instructor Advocacy and Liaison: Act as the primary on-site contact for faculty, facilitating the morning instructor briefing and providing continuous support for all operational needs throughout the day
• Lab Execution and Logistics: Direct the flow of rotating and hands-on labs by managing precise timekeeping, room transitions, and the efficient movement of dogs and instructional materials
• Logistics Coordination: Orchestrate all local ground transportation and shuttle requirements to ensure seamless arrivals and departures for stakeholders

Catering and food service

• Vendor Relations and Logistics: Proactively confirm all catering engagements prior to each course, verifying dates, menu accuracy, and arrival windows to ensure zero service interruptions
• Catering Management: Direct the intake and setup of all food service providers, acting as the primary on-site lead for vendor logistics
• Lunch and Learn (L&L) Coordination: Strategically manage food service timing for L&L sessions, including professional presentation, leftover management, and efficient post-meal breakdown
• Proactive Procurement: Manage the full lifecycle of hospitality inventory, including the purchase and replenishment of snacks, coffee, water, and essential cleaning/serving supplies

Student experience on-site

• Student Onboarding and Orientation: Act as the primary point of contact for incoming students, conducting comprehensive facility tours to ensure full navigational confidence and comfort within the learning environment
• Be available throughout the course as the on-site point of contact for student questions, requests, and any on-the-fly needs
• Hand out L&L materials and pre-set student desks with daily materials
• Manage in-class product orders: collect order forms, generate invoices, package items, take payments, and deliver products to students during breaks
• Distribute and collect the student "interest list" sheet during announcements

Course-week setup, equipment and teardown

• Pre-course: confirm every lab room has the equipment needed for that specific class; lay out name plates, name tags, lab manuals, and desk materials
• During course: clean canikens (anatomical models) when classes use them, stage them for instructors, and return them to storage
• Post-course: (final afternoon): clean each lab room and the lecture hall, take out all trash, collect name tags, wipe down name plates, and reuse tags for returning Module 2 students
• Reset and prep the facility for the next course on the calendar
• Receive, prepare, and clean up canine cadavers for select courses requiring hands-on anatomy and injection labs

Internship Program Administration

• Manage end-to-end administration of CRI's internship program; serve as primary point of contact for interns, mentors, and program's clinical lead
• Maintain the internship tracker
• Review and approve new internship-site applications
• Follow up with students who have not started their internship

Ongoing facility and headquarters support

• Manage day-to-day facility upkeep between courses (cleaning, laundry, restocking)
• Receive deliveries, manage inventory of teaching supplies, and flag what needs reordering
• Partner with the remote team on anything that requires a physical hand at HQ

Sponsorship Coordination

• Update CRI's Lunch and Learn sponsorship tracker throughout the sponsorship lifecycle
• Communicate with confirmed sponsors before each course regarding handouts arrival, materials, and on-site logistics
• Receive sponsor materials at the side door; lead in-class L&L sponsor table setup; handle sponsor introductions during class

Course Content and Materials Prep

• Build the upcoming-course spreadsheets used to run each class
• Coordinate printing of lab manuals and schedules so materials arrive on time
• Print and prepare student name tags locally
• Collaborate with Paw Prosper Marketing, HubSpot Admin, and other teams on CRI content needs

Required qualifications

• Customer service, hospitality, events, or veterinary/clinic operations background (2+ years preferred)
• Fully comfortable handling and walking dogs of all sizes; calm and confident around unfamiliar dogs in a clinical setting
• Physically able to be on their feet for 10+ hour course days, lift up to 50 lbs. (catering supplies, equipment), and perform light cleaning (vacuuming, mopping, laundry)
• Strong organization, time management, and ability to juggle parallel tasks (a lab is happening, a caterer is arriving, a dog needs walking, an instructor needs a binder)
• Reliable, punctual, and comfortable with non-standard hours during course weeks (early starts, late pickups)
• Working proficiency with email, Google/Microsoft suite, and basic spreadsheets; able to learn Keap, Formsite, Thinkific, and similar tools as needed
• Clean driving record and access to a vehicle for supply runs and occasional errands
• Professional, warm presence with adult students and credentialed instructors
• Available to work weekend shifts

Preferred qualifications

• Background in veterinary medicine, animal sciences, dog training, or canine rehabilitation (helpful for Dog Professor handling and program credibility, not required)
• Prior experience coordinating multi-day events, conferences, or continuing-education courses
• Experience booking travel and managing vendor relationships (caterers, print shops, hotels)

Paw Acquisition I Corp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Reasonable Accommodation:
If you are a qualified individual with a disability and need a reasonable accommodation to apply for a position or perform essential job functions, please contact our HR team at [email protected].

Please note that Paw Acquisition I Corp utilizes automated decision-making technology (ADMT) and AI-assisted tools to help evaluate and process candidate applications. These tools assist our recruitment team by screening qualifications, assessing responses, or matching experience against job requirements.

All automated evaluations are used alongside human oversight. If you have questions regarding our use of AI in hiring or require a reasonable accommodation during the application process, please contact [email protected].

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• How many years of experience do you have in customer service, hospitality, event operations, veterinary/clinic operations, or similar environments? Please briefly explain.
• This role requires extended on-site hours during course weeks (typically 6:30 AM–6:30 PM for 3–4 consecutive days, including occasional weekends and late dog pickups), with a return to standard hours between courses. Are you comfortable with this schedule structure?
• What are your salary expectations for this role?

Ability to Commute:

• Aurora, CO 80011 (Required)

Work Location: In person