On-site Support Technician

Embedded Support Technician

The Embedded Support Technician will primarily serve as a dedicated technical resource for the assigned client. In this highly visible, customer-facing role, the Embedded Support Tech will execute solid customer service skills while acting as a liaison between the client and the equipment. The ideal candidate will do whatever it takes to ensure optimal performance of AV and related equipment for meetings and events, apply proficient problem-solving skills to effectively troubleshoot and resolve technical issues in a prompt and courteous manner, and help guarantee an overall seamless and positive client experience. We are seeking a qualified candidate for this role based in the Boston, Massachusetts area. The position is mainly located on-site in Boston and may require up to 20% travel to additional locations within the Boston metro region and neighboring states.

About Us
RoomReady is a growing audiovisual technology company that believes technology must improve the meeting room experience, simple is better, and speed matters. All our employees live those beliefs daily by providing an avenue to execute our innovative solutions.

RoomReady has 6 Core Values that we look for in every candidate:

Care Deeply- listen to learn, engage in debate, be civil, do more
Hustle Smart- do and think versus do or think
Use Common Sense-solve problems with simple, practical ideas
Own It-be eager, ask questions, learn from mistakes, do what you say you will do
Help Others- be deliberate about helping others, always do what is right
Stay Grateful- find joy and approach every situation as an opportunity

RoomReady runs on EOS (Entrepreneurial Operating System). All employees at RoomReady are asked to use the simple, practical tools of EOS. This system is creating a more cohesive, functional, and healthy leadership team and is helping our company get better at:

Vision—getting everyone in our organization 100% on the same page with where we’re going, and how we plan to get there
Traction®—instilling focus, discipline, and accountability throughout the company so that everyone executes on that vision—every day

What will you be doing?

• Executes positive interactions to preserve the client relationship in support of client retention.
• Develops and maintains a comprehensive understanding of new or existing customer service policies and procedures.
• Helps clients realize the full potential of products in use and act as a liaison between the client and customer service/client support specialist.
• Provides physical set-up services including but not limited to: equipment set-up; connect mixers to audio splitter/equipment for sound adjust volumes; pair frequency; perform sound checks
• Troubleshoots AV signal path issues, VTC issues, and or other equipment issues.
• Provides end-user instruction, guidance, and/or support in user-operation of products.
• Performs routine preventative maintenance checks and services to audiovisual systems including software/firmware updates, as needed.

Why work for us?

• 3 outstanding medical plans to choose from and one plan is FREE – plus FREE Dental and Vision coverage for our employees!
• 3 weeks of paid leave
• 401k Match
• Paid Maternity Leave
• Awesome people
• Profit Sharing
• Please see our company benefits highlighted here: https://roomready.com/about/careers/

Skills and Qualifications:

As an Embedded Support Technician you need excellent communication skills, a strong AV technical aptitude, work well under pressure, and highly adaptable to change. Specific required qualifications for the position include:

• High school diploma or GED required. Bachelor’s degree in Communications or related field a plus.
• Minimum of 3 years of experience in customer service role.
• 2+ years’ experience in the AV industry in a support or installer role
• 2+ years’ experience with video signal path, and audio signal path
• 2+ Years’ experience with wireless microphone technology

Compensation & Benefits
The hiring range starts at $70,000/yr. depending on experience and location. A comprehensive benefits package includes low cost/or free employee medical, employer full paid dental, and vision, along with a 401(k) option. Paid time off and paid holidays.

We ask applicants to complete an online assessment. This quick survey is not a test, and there is no right or wrong answer. Please follow the link below and complete the survey https://go.cultureindex.com/s/7ctTD6GFK7 it will take about 7 minutes to complete a survey.

It is the policy of RoomReady to afford equal opportunity to all employees and applicants for employment without regard to age, race, religion, color, creed, ancestry, sexual orientation, sex, gender identity, national origin, marital status, veteran status, liability for military service, or any other factor prohibited by applicable federal, state or local law.