ON Technical Sales Engineer - MCE

As part of our North American Mission Critical & Enterprise team, you'll play a vital role in pre-sales activities, engaging customers, and offering technical expertise. Your contributions will be key to driving sales and ensuring customer satisfaction. This role offers a unique opportunity to collaborate closely with internal teams and customers, providing valuable network design support and recommendations.

• Act as a technical expert, engaging with customers and presenting tailored solutions.

• Identify customer needs and effectively communicate them to internal teams for seamless collaboration.

• Provide network design support, ensuring customer growth and satisfaction over time.

• Develop comprehensive quotations for optical solutions, covering hardware, software, and maintenance aspects.

• Assist customers in scoping network upgrades and software refreshes, ensuring their systems remain up-to-date.

• Recommend best practices and guide customers on optimal network architecture and deployment strategies.

• Offer pre-sales and post-sales engineering support, ensuring a smooth and positive customer experience.

• Occasionally travel to meet customers and collaborate with account leaders for strategic discussions.

• Stay updated with industry trends to provide cutting-edge solutions and maintain a competitive edge.

• Foster strong relationships with customers and internal teams, promoting a collaborative and supportive work environment.

• Bachelor's degree in Engineering, Computer Science, or a related field, with a strong technical background.

• 3+ years of experience in a pre-sales engineering role, ideally in the optical networking industry, to bring valuable insights.

• Deep technical expertise in optical networking, including hardware, software, and network management, for effective solution design.

• Excellent communication and presentation skills to simplify complex technical concepts for diverse audiences.

• Proven track record in successful customer engagements and solution presentations, demonstrating a results-driven approach.

• Ability to work independently, manage multiple projects, and adapt to changing priorities in a fast-paced environment.

• Strong analytical skills and a problem-solving mindset to tackle complex technical challenges effectively.

• Willingness to travel occasionally for customer meetings and internal collaborations, fostering strong relationships.

• Familiarity with industry standards and regulations related to optical networking, ensuring compliance and best practices.

• A customer-centric mindset and a passion for delivering exceptional customer experiences, driving long-term success.