ONB Specialist

Work you will do

As a Talent Services Associate Analyst, you will be responsible for:

• Administering, onboarding transactions from offer acceptance until start date, adhering to agreed processing practices
• Managing contingent lifecycle transactions
• Working on ad-hoc onboarding projects
• Participating in bulk onboarding projects and other onboarding tasks as required
• Providing first level response to stakeholders/candidates around procedure queries
• Working as an effective team member, sharing knowledge, and assisting coworkers
• Maintaining business process documents in relation to onboarding/other Talent services sub processes
• Timely management of queries received through the team inbox, the service support tool (ServiceNow) and incoming calls/incidents
• Proactively identifying & raising potential issues to the USI Assistant Manager/Lead for discussion with the onshore Talent Operations Manager and lead the team to take the necessary agreed and cascaded actions
• Timely interface with payroll and other support teams to communicate changes and ensure smooth onboarding
• Trouble shooting employee queries and escalating as appropriate
• Proactive input to Talent Services Assistant Manager/Lead on development of the talent services function
• Assisting with other Talent Services tasks wherever required

Work Location: Hyderabad

Shift Timings: 6.30 AM to 3.30 PM

The team

The Enabling Areas” team at Hyderabad supports the Deloitte organization in Australia with a wide variety of capabilities categorized into skilled based CoE - Talent, Finance, Quality & Risk, Growth, Reporting & Analytics, and IT services.

The “Enabling Areas” are divided into sub-teams. Talent services comes under Talent CoE which manages the life cycle and non-lifecycle transactions for the employees of DTT Australia and ensures a seamless employee experience from onboarding until exit.

Our goal is to embed a culture that focus on what is important for DTT Australia and a priority for Deloitte. Such a culture empowers our people and gives them the capacity to act. It also reduces adverse outcomes and helps to cement our reputation for first class service delivery.

Key Skills Required:

• This role requires high level of attention to detail, taking responsibility for multiple actions and activities within tight deadlines. This role requires the incumbent to maintain strict confidentiality regarding the process.
• Team player with a positive attitude, strong verbal and written communication skills, and excellent interpersonal skills.
• Should possess strong stakeholder skills, with the ability to build relationships at all levels
• Can work under pressure and adaptable to change.
• Demonstrates integrity and is capable to identify quality issues and suggest controls.
• Able to exercise own initiative, be proactive and able to recommend appropriate solutions to problems.

Qualifications Required:

• Bachelor’s or Post Graduate degree with 1 to 2 years of relevant experience preferably in HR Shared Services environment.

Preferred :

• Technical – Knowledge of SAP Success Factors or other similar HRIS
• ServiceNow Ticketing tool.