onbaording associate

Company Description OP360 (OfficePartners360) is part of iQor CXBPO™, a global leader in intelligent customer experience solutions for well-known brands. Backed by Mill Point Capital and supported by more than 47,000 team members across 11 countries, iQor blends three decades of operational expertise with AI-driven innovation to enhance every stage of the customer lifecycle. Through its CXBPO, Growth as a Service, and infinityAiQ delivery pillars, iQor provides scalable solutions that drive customer acquisition, engagement, and retention. Guided by data intelligence and a people-first culture, the organization focuses on turning customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor’s recent acquisition of OP360 strengthens its global capabilities in sales, marketing, and customer experience delivery.

Role Description The Onboarding Associate will support the smooth transition of new hires into OP360, ensuring a positive and organized start to their employment. This full-time, on-site role is based in Cebu and involves coordinating pre-employment requirements, scheduling orientation and training sessions, and preparing necessary documentation and systems access. The Onboarding Associate will guide new team members through company policies and procedures, address basic questions, and collaborate with HR, recruitment, and operations to align onboarding activities with business needs. The role also includes maintaining accurate onboarding records, tracking completion of tasks, and suggesting improvements to the onboarding process to enhance efficiency and overall employee experience.

Qualifications

• Strong organizational and administrative skills, including document management, scheduling, and attention to detail.
• Effective communication and interpersonal skills, with the ability to engage new hires and collaborate with cross-functional teams.
• Proficiency in using office productivity tools and HR-related systems (e.g., spreadsheets, presentation software, HRIS or onboarding platforms).
• Basic knowledge of HR processes, onboarding best practices, and employment documentation requirements is highly beneficial.
• Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
• Comfort working on-site in Cebu and supporting in-person orientations and training activities.
• Previous experience in HR, recruitment coordination, or employee onboarding is an advantage.
• Relevant education in Human Resources, Business Administration, Psychology, or a related field is preferred.