Onbase Developer - Support Specialist

TECHNICAL SKILL:

• . Strong understanding of OnBase modules such as Workflow, Unity Client, Web Client, and Application Enabler.
• . Provide technical support and troubleshooting for OnBase users across the enterprise.
• . Troubleshoot and resolve issues related to document retrieval, workflow automation, and system performance.
• . Manage OnBase workflows, Unity Forms, Document Types, and User Groups.
• . Collaborate with business teams to gather requirements and implement OnBase solutions that support retail processes like invoice processing, employee onboarding, store audits, and vendor documentation
• . Maintain documentation for configurations, procedures, and support resolutions.
• . Train end-users and create user guides or knowledge base articles.
• . Hyland OnBase Support Specialist certified
• . Experience with SQL Server, scripting, and basic database troubleshooting.
• . Familiarity with Windows Server environments, Active Directory, and IIS.

Responsibility of / Expectations from the Role

Ensure compliance with data governance, security, and audit requirements.

Liaise with OnBase vendors for escalated issues and enhancements.

Ability to work independently and manage multiple priorities.