OnBase support Engineer (L3)

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Position Summary - The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests, ensuring timely resolution of technical issues to support business operations. The position also assists with system installations, monitors data center infrastructure, coordinates with internal and third-party support teams, and maintains inventory of technology assets.

Role Summary:

• Deep expertise in Hyland OnBase (Admin, Workflow, Unity, Integration)

• Strong SQL / database troubleshooting

• Experience in enterprise application architecture & support models

• Integration technologies (APIs, web services, middleware)

• ITIL-based incident, problem, and change management

• Experience in Insurance / Financial Services

• Exposure to OnBase migration, modernization, or transformation programs

• Automation/scripting (PowerShell, batch jobs)

• Performance tuning & system scalability

Roles & Responsibilities

• L3 Incident & Problem Management

• Resolve critical/complex incidents escalated from L2

• Lead root cause analysis (RCA) and permanent fixes

• Platform Engineering & Optimization

• Design and implement OnBase configurations, performance tuning, and improvements

• Handle upgrades, patching, and system enhancements

• Architecture & Integration Support

• Provide SME support for integrations (APIs, middleware, upstream systems)

• Define best practices for document workflows and automation

• Release & Change Governance

• Lead production releases, deployment strategies, and stabilization

• Ensure change compliance and risk mitigation

• Operational Leadership

• Guide L1/L2 teams, reduce incident backlog, improve MTTR

• Drive SLA adherence and continuous service improvement

• Zero critical incidents / improved system resilience

• Faster resolution for complex issues

• Optimized OnBase performance and scalability

• Strong governance and release stability

Salary Range

• CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.