ONBOARD EXPERIENCE EXECUTIVE (CATERING SERVICES)

ONBOARD EXPERIENCE EXECUTIVE (CATERING OPERATIONS)

The candidate is supported the efficient management of inflight catering operations, supplier performance, food safety compliance, inventory control, procurement activities and continuous improvement initiatives to ensure a safe, reliable and cost-effective catering service that supports both operational requirements and customer experience objectives.

Key Responsibilities:

• Act as Catering Duty Manager and primary point of contact with Catering Service Providers and catering suppliers, overseeing daily catering service delivery and operational performance to ensure compliance with company standards and service requirements

• Investigate catering-related incidents, service failures, delays and passenger feedback, and drive corrective and preventive actions

• Conduct regular reviews of catering uplift, equipment availability and service processes to identify improvement opportunities

• Support operational readiness during aircraft swaps, schedule disruptions, and ad-hoc operations to minimize service impact

• Monitor catering supplier performance and service quality

• Support catering contract (Local and outport) administration, tenders, and supplier negotiations

• Manage caterers and conduct supplier performance audits on a regular basis

• Manage catering inventory and equipment replenishment

• Raise Purchase Orders, process invoices, and support budget control

• Identify cost-saving opportunities through supplier negotiations and process improvements

• Support procurement of catering equipment, amenities, and onboard items

• Monitor food safety, hygiene, and operational compliance standards

• Conduct audits and ensure compliance with company and regulatory requirements

• Support the development and implementation of onboard F&B offerings to enhance onboard experience and drive ancillary revenue

• Monitor product performance and passenger feedback to identify opportunities for revenue growth and product enhancement

• Support menu reviews, meal innovation , and product trials to ensure offerings remain competitive and aligned with passenger preferences

• Work closely with suppliers and internal stakeholders to introduce new products while maintaining cost effectiveness

• Support the rollout of premium cabin products, special meals and other revenue-generating initiatives

• Galley packing optimization, and operational efficiency projects

• Coordinate with internal and external vendors to support new aircraft and service initiatives

Requirements:

• Holder of a diploma or degree in Hospitality, Aviation Management, Supply Chain, or related disciplines
• Minimum 2 years of experience in airline catering, inflight services, hospitality, or food & beverage operations
• Strong supplier management, procurement, and operational coordination skills
• Knowledge of food standards and inventory management
• Previous airline or cabin crew experience is an advantage

We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to send full resume with the latest and expected salary package to the Human Resources Department no later than2 October 2026.

For more information of our recruitment, please visit our company website: https://www.greaterbay-airlines.com/hk/en/join-us/join-our-team.html 

Greater Bay Airlines is an Equal Opportunities employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Our Personal Information Collection Statement will be available upon your online application. Applicants not being notified within 8 weeks may consider their application unsuccessful. Their personal data will be retained for a period of 12 months from the application date and will be destroyed thereafter.