Onboarding Account Manager

LUI - The Art of Gaming is a company involved in management, marketing and creation of several brands in the iGaming industry and is looking to grow its team due to expansion of business and streamlining business processes.

We are looking for an Onboarding Account Manager to manage the onboarding process of our B2B partners, ensuring a smooth and successful launch of their operations. This role requires strong communication, organizational, and project management skills to coordinate internal teams, manage implementation timelines, and build a solid foundation for long-term business partnerships.

Dig into the world of iGaming, show business in business and enjoy the journey of exploring this dynamic industry!

💼 Job responsibilities:

• Taking over new clients from the Sales/Business Development team after contract signing.
• Defining onboarding plans, key milestones, timelines, and responsibilities of all stakeholders.
• Managing the client throughout the entire B2B implementation process, from the initial meeting to brand launch.
• Coordinating with internal teams, including Product, Tech, Payments, CRM, Customer Support, Affiliates, and other relevant departments.
• Defining and monitoring project tasks, deadlines, and dependencies between teams.
• Maintaining regular communication with clients and providing updates on implementation progress.
• Identifying potential obstacles and risks during onboarding and coordinating their resolution.
• Ensuring that clients provide all necessary documentation, information, and materials required to launch operations.
• Coordinating technical integration, platform configuration, payment solutions, CRM systems, and other functionalities.
• Monitoring the completion of agreed technical and operational requirements before launch.
• Organizing testing and functionality verification before the official brand launch.
• Coordinating the preparation of internal teams to take over operational activities after launch.
• Monitoring the client's initial performance after launch and coordinating the resolution of any emerging issues.
• Preparing regular reports on onboarding status, project progress, and any deviations from the original plan.
• Organizing the formal handover of the client to the Business Account Manager following successful completion of the onboarding process.

⭐ Ideal candidate:

• 3+ years of experience in the same or similar roles
• Experience in iGaming is a plus
• Strong partnership-building orientation
• Highly sociable person
• Great problem solver
• Self-driven and well-organized
• Strong in G Suite and Task Management tools (such as Trello, Asana, Jira, etc)
• English language at full business proficiency is a must
• Business education is a plus

🎁 Benefit package:

• Private healthcare
• 24 days off
• A contract for an indefinite period

📃 Other details:

• Full-time employment
• Office work with 1 WFH day weekly after probation

Apply today and join our team!