Onboarding Associate

Job Title: Onboarding Associate

Location: Pune, Maharashtra
Work Model: Hybrid
Shift: Night Shift (US/Canada Business Hours)
Employment Type: Full-Time

About VARStreet

VARStreet is a cloud-based eCommerce, quoting, and procurement platform built for Value-Added Resellers (VARs) and technology solution providers. We help businesses streamline their sales, quoting, procurement, and customer management processes through an integrated platform.

We are looking for an Onboarding Associate to join our team and help new customers successfully get started with the VARStreet platform.

Role Overview

As an Onboarding Associate, you will work closely with new customers during their onboarding journey, helping them understand the platform, complete the required setup, and become comfortable using VARStreet.

You will act as a key point of contact during the onboarding process and collaborate with internal teams such as Support, Development, Sales, and Implementation to ensure a smooth customer experience.

Since most of our customers are based in the United States and Canada, this role requires working in a night shift aligned with US/Canada business hours.

Key Responsibilities

• Manage the onboarding process for new customers from kickoff through successful completion.
• Conduct onboarding and training sessions for customers through online meetings.
• Understand customer requirements and help configure the VARStreet platform accordingly.
• Guide customers through key features, workflows, and best practices.
• Coordinate with internal teams to address customer requirements, questions, and technical issues during onboarding.
• Track onboarding activities, milestones, and timelines to ensure customers progress as planned.
• Follow up with customers on pending actions, information, and setup requirements.
• Identify potential onboarding challenges and proactively work toward resolving them.
• Maintain accurate onboarding documentation, customer information, and status updates.
• Conduct post-onboarding follow-ups to collect customer feedback and ensure a smooth transition to the Support/Account Management team.
• Identify opportunities to improve customer adoption and usage of the platform.
• Maintain a professional and customer-focused relationship with US and Canadian clients.

Required Skills & Qualifications

• 1–3 years of experience in Customer Success, Client Onboarding, Implementation, Technical Support, or a similar customer-facing role.
• Excellent verbal and written communication skills.
• Comfortable conducting online customer meetings and product demonstrations.
• Strong interpersonal and relationship-building skills.
• Ability to understand customer requirements and translate them into actionable tasks.
• Good problem-solving and analytical skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple customer onboardings simultaneously.
• Comfortable working with software applications and learning new products quickly.
• Proficiency with Microsoft Office/Google Workspace and online collaboration tools.

Good to Have

• Experience working with SaaS or cloud-based products.
• Experience onboarding customers in the US or Canadian markets.
• Experience with eCommerce, CRM, ERP, quoting, procurement, or similar business applications.
• Basic understanding of APIs, integrations, or software configurations.
• Experience conducting product training or demonstrations.

What We Are Looking For

We are looking for someone who is customer-focused, proactive, and eager to learn. The ideal candidate should be comfortable interacting with international customers, taking ownership of onboarding activities, and working collaboratively with internal teams.

Strong communication, attention to detail, and the ability to build trust with customers are essential for this role.

Work Schedule

• Night Shift: The role will support customers primarily based in the United States and Canada, so the working hours will align with US/Canada business hours.
• Hybrid Work Model: The position will follow a hybrid working arrangement, with a combination of office and remote work as per company policy.

Why Join VARStreet?

• Work with international customers across the US and Canada.
• Gain hands-on experience with a B2B SaaS product.
• Opportunity to develop skills in customer onboarding, implementation, and customer success.
• Work closely with cross-functional teams including Product, Support, Sales, and Account Management.
• Be part of a collaborative and growing team.

Pay: ₹240,000.00 - ₹400,000.00 per year

Benefits:

• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Work Location: In person