Onboarding Associate - Entry Level

Job Summary

Work From Home Member Onboarding Associate Entry Level

AO | 100% Remote | Flexible Schedule | No Experience Required | Training Provided

Help Members. Build Relationships. Grow Your Career From Home.

Are you looking for an entry-level work-from-home opportunity that offers flexibility, professional development, and the ability to build a long-term career

AO is expanding and seeking motivated, people-focused individuals to join our remote team as Member Onboarding Associates.

In this role, youll work virtually with new and existing members, helping them understand available benefits, guiding them through the enrollment process, answering questions, and providing ongoing support.

No previous insurance experience is required. We provide training, mentorship, licensing guidance, and continued professional development to help you build the skills needed to succeed.

Responsibilities

• Connect with members through scheduled Zoom and phone appointments
• Welcome new members and explain the enrollment process
• Identify individual and family benefit needs
• Educate members about available life, accident, and supplemental health insurance options
• Answer questions and explain coverage in clear, easy-to-understand terms
• Assist eligible members with applications and enrollment
• Review existing coverage and assist with beneficiary or policy updates
• Provide ongoing customer service and follow-up
• Maintain accurate digital records and documentation
• Build long-term relationships through consistent, professional communication

This position combines customer service, member education, relationship building, and consultative insurance sales.

Note: Content above reflects responsibilities and role expectations.

Training Provided

Training Provided - Start With No Insurance Experience

New to insurance Thats okay.

Our training and development program includes:

• Virtual onboarding
• Insurance licensing guidance
• Product and benefits education
• Member onboarding procedures
• Customer service development
• Communication and presentation skills
• Consultative sales training
• One-on-one mentorship
• Weekly coaching and workshops
• Leadership development

Youll have access to experienced mentors and a supportive virtual team as you develop your skills.

Qualifications

You dont need an insurance background. Were looking for individuals who bring the right attitude and willingness to learn.

Ideal candidates demonstrate:

• Strong communication and active-listening skills
• Friendly and professional personality
• Customer-service mindset
• Positive attitude and willingness to learn
• Self-motivation and personal accountability
• Strong organization and time-management skills
• Dependability and consistent work ethic
• Comfort communicating through Zoom and phone
• Ability to work independently from home
• Coachability and openness to feedback
• Desire to grow professionally and financially

Experience in customer service, retail, hospitality, healthcare, education, administration, banking, military service, call centers, recruiting, or sales can transfer well to this position-but no previous industry experience is required.

Minimum Requirements

Applicants must:

• Be at least 18 years old
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have a computer or laptop
• Have reliable high-speed internet
• Have webcam and microphone capability
• Maintain a professional remote workspace
• Be comfortable using Zoom and web-based technology
• Be willing and eligible to obtain the required state Life Health Insurance License

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.