Onboarding Consultant

Who you are

• Prior experience with managing client communication, from call center, hospitality, events
• Strong written and verbal communication skills in English and Spanish (Native-level)
• You easily connect with people
• You feel comfortable working with a lot of freedom and autonomy, ready to take responsibility and are ready to thrive working remotely
• You are a true problem solver with great emphatic skills
• You’re a fast learner and tech savvy
• Strong organization and time management skills and ability to think outside the box

What the job involves

• As an Onboarding Consultant, you will be a key player responsible for the growth and development of Virtuagym as well as establishing a strong connection with our customers
• You will add to the process of engaging and motivating our clients to use our software and expanding our customer base every day
• A good start is half the battle, so you make sure that new customers get value from their new software package as quickly as possible. This makes them successful with the software and with their business. So they can focus on making their customers healthier and happier
• With your listening ear and enthusiasm you give tailored advice and make sure your customers become Virtuagym fans
• You are responsible for the onboarding of your own portfolio of starting clients. You advise your clients in the software implementation from A to Z
• Through your service and involvement during consultations with your clients and the careful follow-up of issues, you ensure the highest possible customer satisfaction
• During your conversations, you quickly recognise which issues are important to the customer and you know how to focus on these in order to contribute to retention
• What you will own:
• Make our customers successful in the first few months of their lifetime and ensure customers see value in our product as soon as possible
• Providing our customers with a high-quality and well-structured onboarding
• Hosting 1:1 consulting sessions
• Reach out proactively to ensure goals are met (in a timely manner)

Benefits

• Monthly contribution to your gym membership
• Friends & family gym discount
• Free weekly crossfit classes
• Pension contribution
• 24/7 on-demand coaching with psychologists through the platform OpenUp
• Knowledge exchange sessions
• Awesome company parties & Friday drinks
• Workgear: laptop, screen, etc.
• Working from home allowance