Onboarding Manager

We are looking for an experienced Onboarding Manager to join our growing team.

This is an excellent opportunity for a detail-oriented professional with a strong background in client onboarding, AML/KYC, Compliance, and operational excellence within the financial services industry. You will be responsible for managing the end-to-end onboarding process, ensuring a seamless client experience while maintaining the highest regulatory and compliance standards.

Key Responsibilities

• Manage the end-to-end client onboarding process, ensuring timely completion in accordance with AML, KYC, CDD, and regulatory requirements.

• Review, verify and manage client documentation in line with internal policies and applicable legal frameworks.

• Act as the key liaison between Onboarding, AML/Compliance, Relationship Managers and other internal stakeholders to ensure an efficient onboarding experience.

• Conduct client due diligence (CDD) reviews and support risk assessments, escalating higher-risk cases where appropriate.

• Monitor onboarding workflows and service levels, proactively identifying bottlenecks and implementing process improvements.

• Develop, maintain and enhance onboarding procedures, documentation and internal guidelines to ensure operational efficiency and regulatory compliance.

• Support onboarding projects, system enhancements and continuous process optimisation initiatives.

• Provide day-to-day guidance and mentoring to junior team members, ensuring consistent application of onboarding standards and best practices.

• Stay up to date with evolving AML/KYC regulations, internal policies and industry developments.

• Prepare management reports, maintain accurate onboarding records and support internal audits and regulatory reviews.

• Previous experience in Client Onboarding, AML, KYC, Compliance, Financial Crime or Banking Operations within a financial institution, fintech or regulated environment.

• Strong understanding of AML, KYC, CDD and regulatory requirements.

• Experience managing complex client onboarding processes from initiation through completion.

• Excellent organisational skills with the ability to manage multiple priorities simultaneously.

• Strong analytical and problem-solving abilities.

• Excellent communication and stakeholder management skills.

• High level of accuracy, professionalism and attention to detail.

• Ability to work independently in a fast-paced international environment.

• Excellent written and spoken English.

Preferred Qualifications

• Experience within Private Banking, Wealth Management, Payments, FinTech or Financial Services.
• Experience supporting operational improvement or digital transformation initiatives.
• Previous people management or mentoring experience.
• Relevant professional certifications in AML, Compliance or Financial Crime are considered an advantage.