Onboarding Manager | Shared Services

Global Mobility Manager – Onboarding | Egypt

We are currently supporting a confidential search for a Global Mobility Manager – Onboarding within a leading multinational organization with 4 5,000+ employees across multiple countries .

This is a key management position within the organization’s Shared Services Center in Egypt , responsible for leading the onboarding function and ensuring seamless, compliant and efficient delivery of global mobility and onboarding services across multiple geographies and business units.

The role will lead a team of 14 onboarding specialists/coordinators and will be responsible for service delivery, employee experience, operational excellence, stakeholder management and continuous process improvement.

Key Responsibilities

• Lead the Global Mobility Onboarding function within the Shared Services Center.
• Oversee end-to-end onboarding operations across multiple countries and business units.
• Ensure timely and accurate delivery of onboarding activities, including documentation, pre-employment checks and HR system setup.
• Drive adherence to agreed SLAs, KPIs and service delivery standards .
• Lead and develop a team of onboarding specialists and coordinators.
• Partner closely with HR Business Partners, Talent Acquisition, Local HR / Fulfilment teams, Payroll, Government Services and other key stakeholders.
• Manage relationships with external mobility, visa, relocation and other service providers.
• Ensure compliance with relevant labour, immigration, visa and regulatory requirements.
• Drive standardization of onboarding processes, SOPs, workflows and documentation across supported geographies.
• Identify opportunities for automation, AI and digital transformation to improve efficiency and employee experience.
• Monitor operational performance, identify bottlenecks and drive continuous improvement initiatives.
• Manage escalations and ensure timely resolution of complex onboarding cases.
• Ensure a consistent, high-quality onboarding experience for employees across supported markets.

Ideal Profile

• 6–8+ years of experience in HR Operations, Global Mobility, Employee Lifecycle, HR Shared Services or a related field.
• Strong experience in onboarding operations , preferably within a high-volume or multinational environment.
• Previous experience working within a Shared Services Center / Global Business Services / HR Operations environment is highly preferred.
• Proven experience managing and developing teams.
• Experience supporting multiple countries, geographies or business units.
• Strong understanding of employee onboarding, mobility processes and the broader employee lifecycle.
• Strong experience managing SLAs, KPIs, service delivery and operational performance .
• Excellent stakeholder and vendor management skills.
• Strong process improvement and standardization mindset.
• Experience with SAP SuccessFactors or other HRIS / onboarding technologies is preferred.
• Strong communication, problem-solving and organizational skills.
• Excellent command of English ; Arabic is a plus.

Location

Cairo, Egypt

Confidentiality:

Due to the confidential nature of the search, further details about the organization and its Global Mobility function will be shared with shortlisted candidates.