Pramanique Fintech
Onboarding Specialist & Support
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹200,000 – ₹700,000 / year
Location:
Vijayawada, Andhra Pradesh, India
Work mode:
Onsite
Published on:
18 August 2026
What they need
The role: Be the human face of Pramaan OS. You'll handle frontline support for CA firms and run their onboarding and training — a hybrid role for someone who genuinely likes helping professionals succeed with software.
You will:
- Resolve support queries via chat, email, and calls with speed and warmth
- Onboard new CA firms: setup, data migration coordination, training sessions
- Document recurring issues and feed them to Product and Engineering
- Build help-centre content (guides, FAQs, short videos)
You have:
- Excellent spoken and written English; Telugu strongly preferred
- Patience, empathy, and a teacher's instinct
- Comfort learning software deeply enough to teach it (B.Com/M.Com or accounting exposure a plus)
Why join: Every CA firm you onboard is a relationship you own. High visibility, direct impact on retention, and a front-row seat to a product launch
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