Onboarding Specialist

Initiate the onboarding process and collect business information from the merchant.
Understand the merchant's business flow and setup the account based on the merchant's request.
Gather new requirements from the merchant that are committed by the sales team, raise a task, and follow up until deployment.
Create the item catalog based on the merchant's request and upload it to the account.
Set up hardware for the merchant (POS, printers, KDS, waiter app, etc.).
Provide end-to-end training on software and hardware.
Maintain continuous rapport with the merchant or reseller from the start to end of the onboarding.
Ensure all add-ons and developments are properly deployed to the merchant on time.
Collect onboarding feedback from the merchant and collaborate with the Customer Success Manager to ensure merchant satisfaction.
Good communication skills in English, knowing additional languages like Hindi, Malayalam, Telugu and Arabic would be an advantage.
Should be flexible for rotational shifts (Shifts: 9 AM - 6 PM, 12 PM - 9 PM)