One Consultant Supervisor

Who We Are

Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection. Think Ahead. Think Olympus.

What Olympus Offers

We extend our signature White Glove Service to our employees through a comprehensive total rewards package, including:

• Employer-sponsored medical, dental, and vision plans
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with company match
• Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off
• Education Assistance Program and ongoing professional development opportunities
• Wellness Lunch N Learns
• Employee perks such as pet insurance, discount programs, and a welcoming office environment

At Olympus, we empower you to grow, contribute, and thrive both professionally and personally.

What You’ll Do

As our One Consultant Supervisor, you'll have the opportunity to support and develop a team dedicated to delivering personalized, concierge-level service to our private client homeowners and agency partners.

You'll work alongside your team to navigate client needs, share knowledge, celebrate successes, and find thoughtful solutions together. You'll also collaborate with Underwriting, Claims, and other partners across Olympus to create a seamless experience for our clients while fostering a team environment where different perspectives are valued and everyone has the opportunity to contribute.

If you enjoy bringing people together, encouraging growth, and making a positive impact through both service and leadership, we'd love to learn more about you!

Key Responsibilities

Help Your Team Grow & Succeed

• Support, coach, and develop One Consultants through regular check-ins, constructive feedback, and professional development opportunities.
• Create a welcoming, collaborative team environment that encourages open communication, shared learning, and accountability.
• Coordinate daily workloads, scheduling, and team coverage to help everyone deliver timely, consistent service.

Create Meaningful Client Experiences

• Guide the team in providing personalized support throughout the policy lifecycle, including onboarding, policy questions, claims coordination, and renewals.
• Review client communications and offer thoughtful coaching to strengthen clarity, empathy, and responsiveness.
• Serve as a trusted resource for navigating complex or sensitive client and agency concerns.

Connect & Collaborate

• Partner with Underwriting, Claims, and agency teams to coordinate solutions and create a seamless client experience.
• Oversee Home Resilience Assessment coordination and help ensure clients and agents receive clear, timely information.
• Support consistent service practices that reflect Olympus's commitment to quality, care, and compliance.

Learn, Improve & Make an Impact

• Use service metrics, client feedback, and team insights to recognize successes and identify opportunities for improvement.
• Collaborate with the Director of One Operations on process improvements, training resources, and team development.
• Participate in recruiting, interviewing, and welcoming new One Consultants to the team.

What You’ll Bring

• 5+ years of experience in Policy Services, Customer Service, or client-facing insurance operations.
• 3+ years of insurance industry experience, preferably in Property & Casualty.
• 3+ years of experience in a supervisory, team lead, or people-leadership role.
• Active Property & Casualty insurance license or the ability to obtain required licensure within the established timeframe.
• Working knowledge of homeowners insurance, underwriting, and claims processes.
• A supportive, collaborative leadership approach with an interest in coaching, developing, and empowering others.
• Strong communication, organizational, and relationship-building skills, with the ability to navigate challenging conversations thoughtfully.
• Ability to balance multiple priorities, collaborate across teams, and use feedback and performance information to support improvement.
• Bachelor's degree or equivalent professional experience preferred.
• Experience supporting high-value homeowners, agency partners, or home resilience programs is a plus. Bilingual Spanish skills are also a plus.

EEO Compliance

Olympus Insurance Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran or military status, or any other protected characteristic under federal, state, or local law.

Agency Disclaimer:

This job posting is not intended to solicit resumes from staffing agencies. Any unsolicited resumes sent to this posting, to employees, or to the Company without a valid written and signed agreement from Human Resources will be considered the property of the Company, and no fees will be paid.

This position will remain open until 11/12/2026, or until a sufficient pool of qualified candidates has been identified.