Online Coordinator

The Online Coordinator is responsible for supporting the planning, execution, and daily operations of brand activities on TikTok Shop and Retailer.com channels. This role works closely with internal brand teams, platform partners, agencies, and service providers to ensure seamless campaign execution, strong sales performance, and excellent customer experience. The position requires strong coordination skills, attention to detail, and the ability to manage multiple projects in a fast-paced eCommerce environment.

Key Responsibilities

• Coordinate and execute promotional campaigns, livestream activities, commercial initiatives and NPD launches.

• Manage end-to-end campaign readiness, including product setup, pricing, promotions, content, and stock availability.

• Collaborate with platform teams, agencies, and creators to maximize traffic, visibility, and sales opportunities.

• Support new product launches by ensuring timely and accurate execution across all eCommerce touchpoints.

• Monitor daily sales performance and identify opportunities and optimization actions to support the achievement of business targets.

• Monitor livestream performance and work with partners to continuously improve conversion and sales results.

• Prepare regular business reports, analyze campaign performance, and provide actionable insights for future growth.

• Review and coordinate creative assets, product content, and store updates to ensure accuracy, timely execution, and brand compliance.

• Track inventory movement and work with cross-functional teams to minimize stock risks and maintain product availability.

• Coordinate with relevant partners to manage order-related and customer service issues, ensuring timely resolution and a positive consumer experience.

• Support the smooth day-to-day operation of TikTok Shop and Retailer.com channels, ensuring key commercial and operational activities are executed accurately and on time.

Qualifications

• Bachelor's degree in Business Administration, Marketing, E-commerce, or related field.

• 2–3 years of experience in eCommerce, Marketplace Operations, Digital Commerce, or Key Account support roles.

• Experience coordinating campaigns, promotions, product launches, or online channel activities.

• Strong organizational, coordination, and multitasking skills.

• Good analytical skills with strong attention to detail.

• Proficiency in Microsoft Excel, PowerPoint, and business applications.

• Experience working with agencies, platform partners, or cross-functional teams is a plus.

• Ability to work in a fast-paced environment and manage multiple priorities.

Skills & Competencies

• Stakeholder management and coordination

• Communication and interpersonal skills

• Planning, organization, time management, and multitasking

• Analytical, proactive and problem-solving skills

• Excel and performance reporting

• Teamwork and collaboration

• Detail-oriented with strong execution focus

• Ability to work in a fast-paced ecommerce environment