Online Customer Experience Ambassador

About the role

Maxis' Online Customer Experience Ambassador is responsible to perform sales and customer engagement activities through various digital platforms regularly. Be a Maxis ambassador to excite experience-seeking customers through an innovative online journey.

Key responsibilities

• Discovery and delivery of new experiences to build a continuous improvement environment through collaboration with customers and external partners
• Active delivery of a personalized customer experience in a Maxis Online Store primarily by demonstrating digital lifestyle solutions through online live streams, live social videos, and live unboxing
• Being a preferred partner to customers
• Driving experiential journeys through personalised campaigns and connections with customers to enrich their lifestyle
• Leveraging feedback to continuously improve the digital customer experience delivered via various digital platforms, primarily online store
• Constant learning and exposure to digital platforms and advanced social media technologies to adapt to the world beyond conventional communications
• Be an ambassador of Maxis with a customer-oriented mind-set to capture opportunities and deploy solutions through an unmatched digitalized customer experience