ONLINE CUSTOMER SERVICE ADVISOR

An exciting career opportunity has arisen for a Full Time, Online Customer Service Advisor to join our team and be part of our online operation based in Biggleswade to help assist in the day to day running of the customer services department.

This is a fantastic opportunity to join an exciting division of a well-established business.

City Electrical Factors is a private limited company established in 1951 and is one of the UK’s leading Electrical Wholesalers. As well as 400 branches throughout the UK, the company also has branches in Australia, Canada, Spain and the USA and is a constantly expanding worldwide business.

Hours of work will be Monday to Friday 8:00am – 5:30pm

This position will be based at our facility in Biggleswade on the new Stratton Business Park.

Responsibility:

• Inbound and outbound calls to customers and our Internal CEF Branches.
• Processing customer website placed orders
• Processing internal CEF Branch placed orders
• Conversing with customers via online chat and e-mail
• Tracking orders and liaising with all our courier networks
• Assisting customers when using our website, placing orders, etc.
• General office/customer service duties

Skills, Knowledge, Qualification and Experience

• Computer literate
• Previous experience in an office-based Customer Services environment is essential.
• Previous customer telephone & email experience would be preferred.
• Strong work ethic and initiative
• Enjoy working with people and being able to work as part of a team.

Full training will be provided internally on our own in-house computer systems.

Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.

If you are looking to join an established nationwide company and be part of an exciting new venture, then City Electrical Factors is the company for you.

Job Types: Full-time, Permanent

Pay: £29,000.00-£32,000.00 per year

Benefits:

• Employee discount
• Free parking
• On-site parking

Ability to commute/relocate:

• Biggleswade SG18 8XP: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)
• office-based role: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person