Online Customer Service Representative

Online Customer Service Representative at Start Club Corp Location: United States — 100% Remote

Job Type: Full Time

Salary: $47,000 - $54,500 per year

About The Position The Online Customer Service Representative opening at Start Club Corp supports day-to-day work across marketing strategy, brand growth, market research, promotions, customer engagement, and events. In this position, you will support customers through email, chat, web forms, and other digital service channels while working with the records, systems, and teams used by Start Club Corp.

What You'll Contribute

• Respond to online questions from clients, customers, and event participants using email, chat, forms, and approved messaging channels.
• Research account, order, booking, or service details and provide accurate next steps based on documented procedures.
• Record each interaction, action taken, and follow-up requirement in the appropriate customer or service system.
• Resolve routine issues independently and escalate exceptions with complete notes and supporting information.
• Follow up on open cases and confirm that requested changes, answers, or service actions were completed.
• Identify repeated customer questions and share feedback that can improve marketing, event, and customer support instructions and self-service content for Start Club Corp.

What We're Looking For

• Customer-service or online-support experience is preferred but not required for candidates with strong communication skills.
• Clear, professional writing and the ability to explain information in a friendly, accurate way.
• Comfort handling several digital conversations or cases while maintaining complete records.
• Strong written communication and the ability to document work clearly in a remote environment.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in Start Club Corp's remote-work environment.
• Ability to complete a pre-employment background check.

Role Details

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $47,000 - $54,500 per year

Apply To be considered, submit your resume and complete the online application with current contact and employment information.