Online Customer Service Representative

Online Customer Service Representative at Lorygen Group The Opportunity Lorygen Group has an opening for an Online Customer Service Representative focused on accurate, dependable work across digital presence, accessibility, customer service, project delivery, content, and digital operations. In this position, you will support customers through email, chat, web forms, and other digital service channels while working with the records, systems, and teams used by Lorygen Group.

Location: United States — 100% Remote

Job Type: Full Time

Salary: $45,000 - $52,500 per year

Your Day-to-Day

• Respond to online questions from clients and digital-service users using email, chat, forms, and approved messaging channels.
• Research account, order, booking, or service details and provide accurate next steps based on documented procedures.
• Record each interaction, action taken, and follow-up requirement in the appropriate customer or service system.
• Resolve routine issues independently and escalate exceptions with complete notes and supporting information.
• Follow up on open cases and confirm that requested changes, answers, or service actions were completed.
• Identify repeated customer questions and share feedback that can improve digital and client support instructions and self-service content for Lorygen Group.

What You'll Bring

• Customer-service or online-support experience is preferred but not required for candidates with strong communication skills.
• Clear, professional writing and the ability to explain information in a friendly, accurate way.
• Comfort handling several digital conversations or cases while maintaining complete records.
• Strong written communication and the ability to document work clearly in a remote environment.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in Lorygen Group's remote-work environment.
• Ability to complete a pre-employment background check.

Position Information

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $45,000 - $52,500 per year

Application Complete the online application and attach your current resume. Review the information you provide before submitting.