Online Customer Service Specialist

Job Description – Online Customer Service Specialist

Bill Cole Automall is looking for competitive, motivated, team driven, professionals to join the Bill Cole family in a full-time capacity as an Automotive Online Customer Service Specialist.

Job Description:

• Will handle all incoming internet, email, social media, text, chat and phone inquires
• Will be available to respond to inquiries in a prompt, professional, well-spoken manner
• Assist customers in appropriate vehicle selection
• Must be able to conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration
• Direct customers to product information resources, including those available on the internet
• Check email frequently and respond to inquiries immediately
• Will deliver inquiries/messages intended for other sales personnel and departments promptly
• Will work with all Sales and Management staff to obtain customer satisfaction during dealership experience.

Skills / Requirements

• Must have good verbal and written communication skills
• Must be available to work Monday thru Sunday from hours of 8:30am to 7pm, or any variation ranging during open business hours
• Must have the ability to adhere to attendance guidelines, requiring regular attendance is an essential job function
• Must be proficient with Microsoft Word, Excel, and Outlook
• Time management, prioritization skills, and the ability to multi-task are required
• Must be self-motivated and goal oriented
• Must be able to hit sales quotas and closing percentages
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license