Online Executive

Role Description

We are looking for an Online Executive to support the execution and optimisation of online shopping experiences across owned websites, retail partner sites, and emerging digital channels. This role is ideal for someone who enjoys working at the intersection of ecommerce, digital marketing, content management, and stakeholder coordination. You'll play a key role in bringing product launches and campaigns to life online while helping deliver an exceptional customer experience across multiple digital touchpoints.

Key Responsibilities

Ecommerce Operations

• Coordinate the creation and maintenance of product content across multiple ecommerce and retail partner websites.
• Brief and manage external support teams and agency partners to deliver accurate and timely online product updates.
• Review and quality check website content, product information, promotional assets, and campaign executions.
• Coordinate the implementation of digital campaigns, product launches, and promotional activity across online channels.
• Conduct regular website audits, identifying opportunities to improve content accuracy, brand presentation, and customer experience.

Website Optimisation

• Support the ongoing performance and optimisation of ecommerce websites to improve product discoverability, customer experience, and conversion.
• Assist in the execution of digital marketing initiatives across website, email, search, and paid media channels.
• Maintain product catalogue integrity, including product setup, categorisation, and ongoing data management.
• Optimise onsite search, navigation, and merchandising to enhance the customer shopping journey.
• Support website testing and continuous improvement initiatives to drive engagement, search visibility, and sales performance.

New Channel Development

• Support the launch and ongoing operation of new ecommerce marketplaces and online retail channels.
• Collaborate with internal and external stakeholders to ensure successful onboarding, content setup, and day-to-day channel management.
• Assist in identifying opportunities to improve processes and performance across emerging digital platforms.

Retail & Stakeholder Coordination

• Act as a key liaison between internal teams, external partners, and retail customers to ensure the successful execution of ecommerce activity.
• Coordinate requests and communications from retail partners, ensuring timely action and resolution.
• Support promotional planning and campaign execution, including the coordination of product information, creative assets, samples, and marketing materials.
• Partner closely with brand, marketing, and commercial teams to understand upcoming launches, priorities, and customer requirements.

Reporting & Administration

• Monitor product availability and online listings to ensure accurate and up-to-date information.
• Track competitor activity and ecommerce best practice trends within the beauty and retail industry.
• Support reporting, operational processes, and purchase order administration related to ecommerce activities.

Qualifications

• Experience in ecommerce / managing online retail operations.
• Experience working with retailers and marketplaces is an advantage.
• Understanding of web technologies, internet tools, website metrics desirable.
• Excellent interpersonal and communication skills.
• Strong organizational and project management skills.
• Ability to work independently and make solid business decisions.
• Be highly organised, able to juggle multiple projects and work to tight deadlines.
• Be self⁃motivated, proactive/autonomous and keen to learn in a fast⁃paced environment
• Strong attention to detail.