Online - Hotel Customer Service Coordinator - Entry Level

Position Summary As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding our commitment to exceptional service.

Responsibilities Understand client needs and travel preferences

Provide hotel recommendations and confirm reservations

Manage booking changes and follow-up communication

Keep detailed, accurate client records

Requirements Organized and dependable

Comfortable with digital tools and remote communication

Friendly, professional demeanor

Willingness to learn the travel booking process

Benefits Collaborative remote environment

Hands-on guidance and self-paced training

Access to industry partnerships and hotel programs

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.