Online Manager

We are looking for an experienced and motivated Online Manager to lead our growing online shopping operation. This is a hands-on leadership role, ideal for someone who thrives in a fast-paced supermarket environment and is passionate about delivering great customer experiences.

About the Role

As our Online Manager, you will be responsible for the day-to-day operation of the Online department, ensuring orders are picked accurately, packed efficiently, and available to pick up on time. You will lead, train, and motivate your team while maintaining high standards of food safety, productivity, and customer service.  This is a senior management position in our team and applications will reflect the requirements.  Oh, and we are building a new online staging area to handle twice as many orders by this time next year!

Key Responsibilities

• Manage the daily operations of the Online department
• Lead, coach, and develop the Online team
• Ensure online orders are picked accurately and efficiently
• Maintain excellent customer service standards
• Monitor labour, productivity, and department KPIs
• Ensure compliance with food safety, health & safety, and company policies
• Work closely with other department managers to ensure smooth store operations

About You

• Proven experience in a supermarket or retail leadership role (Online experience preferred)
• Strong people leadership and communication skills
• Highly organised with excellent time management
• Ability to work under pressure and meet deadlines
• Customer-focused with a high attention to detail
• Physically fit and comfortable in a hands-on role

What’s in it for you:

• The ability to drive something within a flexible and creative working environment – if there’s a better way, let us know!
• Prove yourself in a store known for its people development and career opportunities
• An amazing team to learn from who are also open to your help along the way
• Be part of a truly community driven store and providing an excellent customer experience
• Supportive and friendly team environment
• Employee discounts

About PAK’nSAVE & Foodstuffs:

PAK’nSAVE Royal Oak is a big business on its own, never mind being part of the Foodstuffs Cooperative. We employ over 240 people! And we are proud to serve our community.

You know New World, PAK’nSAVE and Four Square right? That’s Foodstuffs! We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style – we are humble about it (apart from right now maybe)! Join one of our stores and you open the door to endless opportunities!

All applicants must be a New Zealand Citizen/Resident.

Full-time Permanent Role.  Remuneration details and hours of shifts will be discussed further in the interview.

If you are ready to take the next step in your supermarket career and lead a key growth area of the business, we would love to hear from you

Please email your cover letter & CV to [email protected]

Applications will be assessed as they come in.

Only those applicants who are shortlisted for the role will be contacted.

Application closes: – 19/04/2026 unless filled prior.