Online Reputation Manager

What You'll Do
Review Platform Management

• Own and optimise ContentStudio's profiles across G2, Capterra, GetApp, Software Advice,

Trustpilot, TrustRadius, SiteJabber, Product Hunt, AppSumo, Google Play, and the App
Store.

• Run compliant, always-on review generation campaigns with real customers to improve

rating, volume, and category rankings.

• Reply to critical and negative reviews publicly with calm, helpful, on-brand responses.
• Identify reviews that violate platform policy and file well-documented disputes to get them

corrected or removed.

• Track each platform's verification requirements, ranking factors, and policy changes, and

adjust our approach accordingly.Community & Reddit

• Participate authentically in relevant subreddits and communities where ContentStudio and

competitors are discussed.

• Understand subreddit-specific rules, self-promotion limits, and moderator expectations well

enough to never get the brand banned.

• Monitor and respond to mentions, questions, and criticism of ContentStudio across forums

and communities in a way that reads as genuinely helpful, not promotional.
SEO, Search & AI Visibility

• Monitor branded search results and identify why third-party listicles or comparison sites

outrank ContentStudio's own pages.

• Read and act on Google Search Console and rank tracking data to improve on-page SEO

(titles, meta descriptions, headings, internal linking) and backlink/anchor text profile.

• Track and influence how mentions and citations across the web shape what AI assistants

(ChatGPT, Perplexity, Gemini, etc.) say about ContentStudio.

• Pitch editors and bloggers for inclusion or correction in roundups, "best of" lists, and

comparison posts.
Monitoring & Reporting

• Build and maintain a complete, organised view of every meaningful mention of

ContentStudio across the web.

• Use monitoring tools to track sentiment, volume, and emerging issues, and flag risks before

they escalate.

• Report clearly and regularly to stakeholders on reputation health, review platform

performance, and search visibility.

• Work independently - set your own priorities day to day based on what the data and the

web are telling you.

What We're Looking For

Must Have

• 3-4 years of experience in online reputation management, community management, social

media, or customer-facing content marketing. SaaS experience strongly preferred.

• Genuine Reddit fluency - you understand karma, subreddit culture, moderator rules, self-

promotion limits, and why brands get banned, and you can name specific communities you
actively participate in.

• Working knowledge of SEO: how search results are ranked, keyword intent, on-page basics,

backlinks and anchor text, branded search results, and why comparison-query listicles often
outrank a brand's own site.

• Comfort reading Google Search Console and rank tracking data, and turning it into action.
• Understanding of how mentions and citations across the web influence what AI assistants

say about a brand.

• Hands-on experience owning and optimising profiles on at least a few of: G2, Capterra,

GetApp, Software Advice, Trustpilot, TrustRadius, SiteJabber, Product Hunt, AppSumo,
Google Play, and the App Store - including their review policies, verification processes,
category rankings, compliant review generation, public replies to critical reviews, and how to
dispute policy-breaking reviews.

• Excellent written English - you sound like a helpful, credible person, not a brand account.
• Calm judgment under public pressure and a thick skin for hostile threads.
• Strong research ability - you can find and organise every mention of a brand across the

web.

• Comfort with monitoring tools, and the ability to work independently, set your own priorities,

and report clearly.

Nice-to-Haves

• Experience in social media management, marketing, or creator tools.
• Outreach experience pitching editors and bloggers for inclusion or corrections in roundups

and comparison posts.

• Familiarity with schema markup, entity accuracy, and Google Business Profile.
• Spreadsheet and dashboard comfort for sentiment and mention tracking.
• Experience running an AMA, product launch, or community campaign.