Online Sales Advisor - E-commerce

Online Sales Advisor - E-commerce

Location: Kepong Kuala Lumpur

Employment: Full-time | On-site

Monthly salary: RM4,000–RM5,000

About the Role

This is a sales-driven role centered on conversion, closing, and maximizing Customer Lifetime Value (CLV).

At CTG, our Customer Service team does more than just answer inquiries; we focus on driving sales, building trust, and generating long-term customer value. By leveraging the latest AI trends, we play a pivotal role in implementing automation systems such as ManyChat to scale efficiency and service excellence.

Your Team

You will work closely with our customer service team and collaborate with the marketing department to achieve ambitious sales targets.

Key Responsibilities

1. Multi-Channel Engagement & CVR Optimization:

Engage customers across multiple channels (Phone, Email, Social Media) to optimize Conversion Rates (CVR).

2. Consultative Sales & Persuasive Communication:

Convert inquiries into sales through persuasive communication and tailored product recommendations.

3. Strategic Upselling & Cross-Selling:

Execute effective upselling and cross-selling strategies based on customer behavior.

4. Lead Nurturing & Brand Loyalty:

Nurture warm leads to secure repeat purchases and long-term brand loyalty.

5. End-to-End Order & Refund Management:

Manage order entry, tracking, delivery updates, and refund requests to ensure a seamless experience.

6. Post-Purchase Retention & Recovery:

Turn post-purchase issues into retention and new sales opportunities.

7. Data-Driven CRM & Sales Optimization:

Maintain meticulous CRM records to support retargeting and sales optimization.

8. Cross-Functional Collaboration & ROI Maximization:

Collaborate with marketing and product teams to maximize ROI.

Requirements

• Minimum SPM qualification; backgrounds in Marketing, Communications, or Business are preferred.

• Fresh graduates with strong communication potential are welcome.

• Prior experience in sales or as a customer sales advisor is a plus, preferably in an e-commerce environment..

• Resilient, detail-oriented, and capable of multitasking in a fast-paced environment.

• A proactive "growth mindset" with a dedication to team success.

Who We Are Looking For

• Sales Career Specialists: Individuals who are keen to grow in a long-term sales career, not just a support role.

• Target-Driven Closers: Professionals who genuinely enjoy the art of persuasion and closing deals; you are target-driven and results-oriented.

• High-Reward High-Performers: Motivated by rapid income growth through high performance and value creation.

What We Offer

Pre-qualified Leads: High-quality leads generated by our marketing team (no cold calling/hunting required).

Professional Development: Comprehensive training and masterclasses featuring practical case studies and real-world success stories.

Growth Opportunities: A structured career progression path with attractive, performance-based rewards and incentives.