Online Sales Executive

We are looking for an Online Sales Executive to manage customer enquiries and support sales through online channels.

The role combines online customer engagement, product presentation, order coordination and sales follow-up. You will be responsible for responding to enquiries promptly, helping customers understand available products and guiding them through the purchase process.

The day-to-day work includes:

• Monitor incoming enquiries from online platforms, messaging channels and other digital touchpoints.

• Respond to customers promptly and provide accurate product information.

• Understand customer needs and recommend suitable products where appropriate.

• Follow up with customers who require additional information before making a purchase.

• Assist customers with product selection, pricing, availability and ordering procedures.

• Prepare and update product listings, descriptions, images and other online sales content when required.

• Check that product information and pricing displayed online are accurate and up to date.

• Process customer orders and ensure relevant details are recorded correctly.

• Coordinate with the operations or fulfilment team regarding order status and availability.

• Keep customers informed about order progress, delivery arrangements or changes.

• Handle routine questions, feedback and post-purchase enquiries professionally.

• Maintain accurate records of customer conversations, orders and follow-up activities.

• Track outstanding enquiries and sales opportunities to ensure timely follow-up.

• Assist with online promotions, campaigns and other sales activities.

• Monitor common customer questions and feedback and share useful observations with the team.

• Support other online sales and administrative tasks when needed.

What we are looking for:

• Previous experience in online sales, e-commerce, retail sales, customer service or a related role.

• Good written and spoken English.

• Comfortable communicating with customers through chat, email and other online channels.

• Able to explain products clearly and respond to customer questions confidently.

• Good follow-up skills and a customer-focused approach.

• Comfortable working with online platforms, spreadsheets and basic office software.

• Good attention to detail when handling product information and orders.

• Able to manage several enquiries or orders at the same time.

• Responsible, organised and willing to learn.

Experience with e-commerce platforms, social media selling, CRM systems, online marketplaces or digital marketing tools will be an advantage.

A sales-oriented mindset is important, but the role also requires patience and accuracy when assisting customers.

Pay: $2,750.00 - $3,450.00 per month

Benefits:

• Additional leave
• Health insurance
• Professional development

Work Location: In person