Online Store Assistant

Gaba Optical is a Karachi based company retailing a wide range of optical products. We pride ourselves on constantly providing unmatched service, ensuring a buying experience with us is one to remember. We’re a key player in the local retail market and are now further expanding our sales network on e-commerce.

We are actively seeking a motivated and detail-oriented individual to join our team as an Online Store Assistant, with a preference for a female candidate. This role involves providing crucial support to our online store operations, contributing to customer satisfaction, and assisting in various tasks related to product management and digital marketing.

Responsibilities:

Online Store Support:

• Order Processing:
• Efficiently process and fulfill online orders while ensuring accuracy.
• Collaborate with the team to manage inventory levels and restocking.
• Customer Interaction:
• Interact with customers to address inquiries, provide information, and offer assistance.
• Ensure a positive customer experience through prompt and helpful responses.
• Product Management:
• Update and maintain product listings with accurate information.
• Work closely with suppliers and vendors to ensure product availability.
• Digital Marketing Assistance:
• Contribute to the execution of digital marketing initiatives, including social media and email campaigns.
• Support in creating engaging content for promotions and marketing activities.

Administrative Support:

• Office Tasks:
• Handle general administrative duties such as answering calls, managing emails, and organizing office supplies.
• Assist in scheduling appointments and coordinating meetings.
• Data Entry and Record Keeping:
• Maintain accurate records of online transactions, customer interactions, and inventory updates.
• Perform data entry tasks with precision and attention to detail.
• Communication and Collaboration:
• Collaborate with various departments to ensure smooth communication and coordination.
• Act as a liaison between the online store and other office functions.

Requirements:

• Previous experience in a similar role is a plus but not mandatory; training will be provided.
• Excellent organizational and multitasking abilities.
• Basic proficiency in office software and a willingness to learn e-commerce platforms.
• Strong communication skills, with a friendly and customer-centric approach.
• Proactive attitude and ability to adapt to changing priorities.

We encourage applications from qualified female candidates to contribute to a diverse and inclusive work environment. If you are enthusiastic about e-commerce and eager to grow in a supportive team, we invite you to apply for this exciting opportunity. Join us and be an integral part of our online store success.

Job Type: Full-time

Pay: Rs40,000.00 - Rs75,000.00 per month

Work Location: In person