Online Store Manager

Job Summary:
We are a well-established jewelry brand, and we're pleased to be seeking a highly organized E-commerce Operations VA to hold our online store and marketplace channels running smoothly day to day. The role reaches across order processing, website upkeep, product listings on Amazon and Nordstrom Marketplace, social shop management, and product preparation for our website customizer. The right person is meticulous and tech-comfortable — just as settled processing orders, making light code updates, and working in Photoshop.

Key Responsibilities:

• Work through Shopify and Nordstrom Marketplace orders, raise airway bills (AWBs), and hold stock levels accurate
• Answer customer inquiries and give friendly, prompt support
• Watch the website so everything functions properly and hold the homepage current
• Handle promo codes across the site, abandoned cart flows and product page promo code updates included
• Rearrange collections and back new product uploads to the online store
• Add and hold product listings on Amazon and Nordstrom Marketplace, descriptions, inventory shipments, and clearing listing flags or documentation issues included
• Refresh shop links, images, and product mapping across Meta Commerce Manager, the Shopify Shop App, and TikTok Shop
• Ready product images in Photoshop for our website customizer and code new customizer products alongside our developer

Mandatory Skills:

• Solid hands-on experience handling a Shopify store (orders, products, site content)
• Experience with Amazon Seller Central, listings, inventory, and issue resolution included
• Comfortable making light code edits to product pages and templates (HTML/CSS or Shopify Liquid)
• Working proficiency in Photoshop for product image preparation
• Experience working through e-commerce orders and raising shipping labels or airway bills
• Dependable, precise, and able to work under little supervision
• Strong communication skills for customer support and team coordination

Preferred Skills:

• Experience with Nordstrom Marketplace or other retail marketplace platforms
• Familiarity with Meta Commerce Manager, TikTok Shop, and the Shopify Shop App
• Experience creating or handling GS1 barcodes
• Familiarity with QuickBooks
• Experience working with web developers on site features or fixes
• Grounding in fashion, jewelry, or accessories e-commerce

Why Join Us:
This is a stable, long-term role at the heart of an established brand's daily operations, backed by a thorough handover and detailed video training guides to set you up well. You'll take real ownership of our online channels and work directly with a small, supportive team that values reliability and treats its people well.