Online Store Operation (E-commerce)

Job Title: Online Store Operation (E-commerce)

Location: Bangkok / Hybrid with occasional work-from-home and in-person team arrangements and meetings when required.
Job Type: Full-time

Working Day : 5 Days /Week

You’ll be working closely with the E-Commerce Key Account Manager to support daily operations, campaign execution, a great opportunity to grow into a full E-Commerce Executive role.

Responsibilities:

• Manage and operate online stores across multiple platforms including Shopee, Lazada, TikTok Shop, and LINE, ensuring smooth day-to-day operations.
• Build and maintain strong working relationships with key e-commerce platforms and business partners.
• Collaborate closely with platform account managers to plan, execute, and optimize online sales and marketing strategies.
• Monitor and analyze sales performance and customer behavior to identify growth opportunities, trends, and areas for improvement.
• Develop and execute sales campaigns and promotional activities such as Flash Sales, discount coupons, platform vouchers, and seasonal campaigns.
• Manage product listings, including pricing strategy, product information updates, and listing optimization to improve visibility and conversion.
• Track and report daily, weekly, and monthly sales performance using Excel or internal reporting systems.
• Utilize e-commerce and analytics tools to monitor key performance metrics, providing regular insights and reports to the Brand Manager.
• Apply data-driven insights to refine strategies and continuously improve online sales performance.
• Work closely with marketing and creative teams to develop engaging promotional content and marketing materials.
• Stay informed on industry trends, platform updates, and competitor activities to support strategic decision-making.
• Coordinate with warehouse and fulfilment teams to ensure accurate order processing and on-time delivery.
• Provide professional customer service support, including responding to customer inquiries, managing reviews, and resolving post-sales issues efficiently.

Requirements:

• Bachelor's degree in a relevant field, such as marketing or business
• 1-2 year of experience in e-commerce and key account management
• Familiarity with e-commerce platforms and tools, such as Lazada, Shopee, Tiktok and Others Analytics Tools
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills

Compensation & Benefits

• Monthly salary (based on experience and qualifications)
• Sales commission / performance bonus
• Transportation allowance
• Opportunity to grow within the E-Commerce team at Be Fit Balance Group