Online Team Lead

With a brand-new store and impressive offering across grocery, butchery, deli, bakery, produce and liquor, we are the go-to store for the Papamoa community!

Our Online Shopping experience is a key offering for our community, with concierge click and collect and delivery options. We have an exciting position within the store for an experienced Online Team Lead to join our team. This is a full-time role working shifts between the hours of 6am –6pm and across a weekend day.

The Role

• Support the Customer Service Manager to plan and organise the day to day running of the online team and online shopping department.
• Plan and monitor work progress from the start of the picking order life cycle to complete of order by delivery or click & collect.
• Lead and motivate the online team, ensuring best practice policies and operational procedures are followed at all times.
• Ensure items are picked, packed, processed and invoiced for a customer’s order accurately and efficiently.
• Contribute to continual improvements and initiatives to help improve online shopping experience.

What’s in it for you:

• We’re in it together, we look after each other, back one another, communicate effectively, and work together as one winning team, every time.  ​
• Prove yourself in a new store and within New World which is known for its people development and career opportunities.
• You’ll be working with the latest technology, equipment, and processes.
• Drive something within a flexible and creative working environment – if there’s a better way, let us know!
• Be part of a 100% locally owned and operated store.

What we’re looking for:

• Previous supermarket experience within a supervisory or leadership role is desirable.
• A drivers’ licence an advantage
• A commitment to superior customer service.
• Ability to prioritise and multi-task to consistently meet deadlines.
• Physically fit and able to fulfil the requirements of the role.
• Tech savvy.
• Can continue working to a high standard under pressure.
• Excellent time management skills with the ability to forward think.

If you’re up for the challenge and opportunity then we’d love to hear from you!